About this opportunity
We are seeking a highly organised and client-focused Client Services Scheduler to join our team. Based in Margate, you will play a key role in coordinating daily care schedules for our clients and caregivers across the Brisbane North and Caboolture regions.
This fast-paced role requires excellent communication skills, attention to detail, and the ability to manage and adjust rosters efficiently to meet changing client needs. Your work will directly contribute to the delivery of high-quality, person-centred care for older Australians.
Why Join Us?
- Build a meaningful career supporting older Australians and their families to live well at home
- Enjoy your birthday your way with a paid day off each year
- Paid wellness, volunteering and study leave to support your wellbeing and growth
- Save on your next car with our novated leasing options
- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
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Award winning wellbeing program - sound bowl therapy, walking groups, dog Fridays and mindfulness activities
Key Responsibilities:
- Create, maintain, and adjust the fortnightly roster for caregivers
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Respond to daily changes and fill shifts as required due to last-minute cancellations or changes.
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Communicate effectively with caregivers regarding their schedules, availability, and any adjustments.
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Liaise with clients and internal stakeholders to ensure appropriate caregiver-client matches.
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Utilize scheduling software to manage rostering efficiently.
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Work collaboratively with the broader team to ensure seamless service delivery.
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Participation in an on-call roster of one weekday per week and one weekend in every four
About you:
- Experience in rostering or scheduling is desired
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Knowledge of the SCHADS award will be regarded highly
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Exceptional communication and interpersonal skills to build and maintain positive relationships with caregivers, clients, and stakeholders.
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Strong organizational and time-management skills with the ability to multitask effectively while remaining calm and flexible under pressure.
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Excellent administrative and problem-solving abilities, with keen attention to detail and accuracy.
About Us
Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.
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