Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Ensure that all responsible service of alcohol procedures are practiced at all times
Interact with all guests – take orders, making beverages etc.
Greets guests and escorts them to tables
Ensure service standards are met
Ensures that approved service sequences and standards are maintained at all times
Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
Promptly reports any maintenance work required to the Manager and or maintenance department
Maintains all outlet stock levels
Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
Handles all guest complaints immediately, courteously and satisfactorily
Other duties as may be prescribed from time to time due to operational needs
Assist in the ordering of stock – including wine, beer and spirits
Assist in the development of cocktail lists, and wine lists
Work with management to implement and run activations within the Food & Beverage space
Qualifications
Additional Information
Competencies
Possess an energetic and vibrant personality that engages guests to have a memorable experience at our venue
Be a team player and pride yourself on your ability to deliver outstanding customer service
Have strong attention to detail and a keen willingness to learn
An ability to understand and navigate complex stakeholder environments
Strong focus and passion for hotel operations
Sound understanding of emerging trends in the industry
Demonstrated ability to coach, mentor, develop and inspire teams
Confident and articulate communication, negotiation, relationship and networking skills
Time management skills with the ability to multitask
Strong personal integrity
Entrepreneurial spirit with drive, ambition and high level of energy
Good interpersonal skills with ability to communicate with all levels of team members
Flexible and able to embrace and respond effectively to change
Role model in Accor values and Heartist culture.
