Work options: Work From Anywhere
We celebrate that flexibility looks different for each of us and support you to find the work-life balance that works best for you. After all, we all have a life outside of work!
Telstra Health is proud to work collaboratively with the Australian Government and specialist partners for the delivery of 1800RESPECT from 1 July 2022, as the national front door for people experiencing, or at risk of experiencing, domestic, family and sexual violence (DFSV) and workplace sexual harassment (WSH). Our purpose is to provide an accessible, high quality, clinically informed and evidence-based service that meets the diverse needs and complex considerations of individuals seeking support.
About the role:
The Scheduling Lead will provide specialist expertise on rostering and forecasting for the service. They will collaborate with the Workforce Planning Team to effectively optimise the workforce to meet contractual performance targets.
Key Accountabilities:
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Lead the scheduling of clinical coaching and supervision and ensure accuracy and governance over rostering of Clinical Teams
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Maintain and optimise scheduled coaching and supervision conducted by Telstra Health Clinical Coaches with a rigor of occurring for all Counsellors
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Generate and manage Clinical Team rosters and collaborate with payroll team to ensure roster data accuracy
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Create and maintain coaching and supervision performance reports
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Analyse and report on coaching/supervision metrics, clinical loaded hours and coaching/supervision execution in collaboration with key stakeholders
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Identification and management of gaps and issues in clinical resource coverage and development of innovative approaches to overcome those gaps
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Seek ways to enhance operational efficiencies through effective roster optimisation through the application of LEAN principals to operations
About you:
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Minimum 3 years’ experience in a Scheduling Lead role or Business Analyst skills coupled with experience in health or social care advantageous.
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Experience in Verint and Genesys Purecloud advantageous
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Proficient in Excel.
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Analytical reasoning with the lens of operational governance
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Strong organisational and planning skills with a focus on attention to detail
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Demonstrated ability of working with competing priorities, tasks and deadlines while under pressure
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Effective communication both verbally and written for optimal interaction with staff members across all levels of the business
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Ability to respond to change and adopt a flexible/innovative approach to problems and opportunities
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Ability to work autonomously
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Demonstrated experience working in a fast paced, dynamic Service Delivery environment.
At Telstra Health we are passionate about creating an environment that's inclusive and supportive - a place where everyone can truly be themselves, we are committed to providing our people with a working environment that promotes and fosters positive health and wellness.
We encourage applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, workers of all ages, people with disabilities, people who identify as LGBTIQ across all locations across Australia to apply.
If this sounds like the role for you then click on the apply button now.
If you would like more information about the position, please email us on [email protected].
Applications will be assessed and shortlisted as they are received so apply today!
