Europcar Australia has an exciting opportunity for a self-motivated an IT Operations Team Leader to join our IT Team on a full time basis at our head office in Tullamarine, Victoria.
Reporting to Head of IT & PMO, this role is responsible for ensuring a high level of customer service assistance and support is provided to all Europcar users at all times.
Why join Europcar?
A career in a globally recognised company that values its employees
Six weeks' employer-paid parental leave (in addition to government entitlements)
Management support to coach and mentor you along the way, only setting you up for success
Free onsite parking and hybrid working arrangements available
Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
Access to Employee Assistance Program and free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness!
Great culture, working with an energetic and high performing team
Some of the key responsibilities include, but are not limited to:
Improve processes, work methods and procedures to increase efficiency of IT and / or other business functions.
Provide internal escalation point and problem resolution capabilities to support the IT service desk function.
Provide Level 2 Support in a Windows, Vmware, Veeam and Google environment, escalating with outsourcing partners to deliver a secure, reliable service.
Develop expertise on supporting internal systems including Greenway, SUN, Micropay, Sign on Glass, etc
Assists users with inquiries in a timely manner and provides prompt feedback and resolution.
Provides daily operational support to the user community and IT team. Support includes diagnosis and resolution of issues related to network, hardware, and software performance.
Day to day leadership of the IT Ops and ISD teams.
Primary Contact for Service Delivery Management of outsourced services.
Project work as required
To be considered, you should possess:
Experience in the car rental or travel industry highly advantageous
Minimum 2 years experience in a similar role
Minimum 2 years management or supervisor experience
Industry Certification in Cisco, Microsoft or equivalent is highly desirable
Intermediate computer skills in Word and Excel is essential
Experience using Windows, SQL Server, IIS, Veeam, Vmware and MDM (ideally MaaS360) or similar system(s)
Basic knowledge of Google Workspace
Ability to coordinate multiple tasks and work under tight deadlines
Ability to work in a team environment and independently
Ability to prioritise and manage time effectively
About Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.
To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
More info: www.europcar-mobility-group.com
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
