At MarJen Collective, we believe great support starts with great relationships.
We’re looking for a Care Coordinator who is organised, proactive, people-focused, and passionate about helping participants achieve their goals. This is a diverse role that combines participant engagement, service coordination, administration, problem-solving, and stakeholder liaison.
You’ll be the central point of contact for participants and families, helping to ensure supports are delivered effectively, documentation is maintained, problems are resolved, and participants receive high-quality services that align with their goals and aspirations.
If you’re someone who enjoys helping people, building relationships, finding solutions, and making a genuine difference, we’d love to hear from you.
About the Role
As a Care Coordinator, you will support participants throughout their journey with MarJen Collective. You’ll work closely with participants, families, support workers, allied health professionals, schools, support coordinators, Child Safety, and other stakeholders to ensure supports are delivered successfully.
This is a varied role where no two days are the same. One day you may be onboarding a new participant, the next you may be coordinating supports, preparing documentation, resolving service delivery issues, or working with families and stakeholders to achieve positive outcomes.
What You’ll Be Doing
● Supporting new participants through onboarding and commencement of services
● Building positive relationships with participants, families, and stakeholders
● Coordinating supports and service delivery to meet participant needs
● Preparing and maintaining participant documentation, service agreements, risk assessments, and support plans
● Working closely with support workers to ensure quality support delivery
● Managing participant records and maintaining accurate documentation
● Responding to service delivery issues and identifying practical solutions
● Reviewing participant feedback, incidents, and outcomes
● Monitoring participant goals and supporting positive progress
● Liaising with schools, Child Safety, allied health professionals, support coordinators, and other stakeholders as required
● Managing participant enquiries, emails, phone calls, and requests
● Supporting compliance, quality, and organisational processes
● Contributing to continuous improvement and positive participant outcomes
About You
We’re looking for someone who:
● Enjoys helping people and making a positive impact
● Communicates confidently and professionally
● Builds strong relationships with ease
● Is highly organised and detail-oriented
● Can manage competing priorities and changing demands
● Is confident using computers and learning new systems
● Enjoys problem-solving and thinking creatively
● Takes ownership of tasks and follows them through to completion
● Works independently while contributing to a team environment
● Is reliable, accountable, and committed to providing high-quality services
Experience That Would Be Highly Regarded
● Disability Services
● Community Services
● Child Safety
● Case Management
● Service Coordination
● Rostering or Scheduling
● Administration
● Customer Service
● Allied Health Administration
● Experience working with vulnerable people
Most importantly, we’re looking for the right person. Training and support will be provided to the successful candidate.
Essential Requirements
● Current Driver Licence
● Current NDIS Worker Screening Clearance, or ability to obtain
● Current Blue Card, or ability to obtain
● Current First Aid and CPR, or willingness to obtain
● Right to work in Australia
Why Join MarJen Collective?
At MarJen Collective, our participants are known by name, not by file number.
We’re a growing organisation that values genuine relationships, creative thinking, flexibility, and person-centred support. We believe in working alongside participants and families to create meaningful opportunities and outcomes.
When you join MarJen Collective, you’ll become part of a supportive team where your ideas are valued, your contribution matters, and your work genuinely impacts people’s lives.
We offer:
● Meaningful work that makes a real difference
● A supportive and collaborative team culture
● Diverse and rewarding work with plenty of variety
● Opportunities for professional development and growth
● The chance to build genuine relationships with participants and families
● The opportunity to be part of an innovative and growing organisation
If you’re looking for a role that combines coordination, administration, relationship-building, and problem-solving with work that genuinely changes lives, we’d love to hear from you.
To apply, please submit your resume and a cover letter telling us why you’d be a great fit for MarJen Collective.
Pay: From $33.00 per hour
Work Location: In person
