Best Pool Supplies, headquartered in Yatala, QLD, is one of Australia's highest-rated pool equipment retailers - operating a thriving e-commerce store and retail showroom, distributing Australia-wide. We've earned the highest ratings among pool shops nationwide on Product Review, and we're proud of that. We're a tight, hardworking team that looks after our customers and each other, and we're looking for someone who'll fit right in.
About the Role
As a Customer Service Representative, you'll be the voice and face of BPS - the first point of contact whether a customer calls, emails, messages through one of our online marketplaces, or walks through the showroom door.
This is a fast-paced, multi-channel role. On any given day you'll be fielding phone enquiries, working through a high-volume email inbox, processing online orders, responding to customers on platforms like eBay, and helping walk-in customers in our Yatala showroom. You'll provide product recommendations, technical guidance, and after-sales support across our extensive range of pool and spa equipment. You don't need to be a pool expert; we'll train you.
No two days are the same, and we like it that way. The pool industry is seasonal, with our busiest period running from October to February. Candidates must be available for extended hours and weekend shifts during the summer season to support our retail
showroom and online operations.
Key Responsibilities
- Managing a high volume of customer enquiries across phone, email, live chat, and online marketplaces (eBay, etc.)
- Processing orders, quotes, and returns accurately and efficiently
- Providing technical product information and tailored recommendations to customers
- Delivering exceptional customer service that builds long-term relationships
- Assisting walk-in customers in our Yatala showroom
- Completing administration tasks including invoicing, data entry, and order management to support daily operations
- Promoting our products and services to both new and existing customers
About You
- 3–5 years of customer service experience, ideally in a fast-paced retail, e-commerce, or contact centre environment
- Confident and fast on the phones - you can handle call volume without missing a beat
- Tech-savvy and quick with computers - comfortable switching between email, POS, e-commerce platforms, and marketplace portals throughout the day
- Strong typing speed and accuracy - you'll be processing a high volume of emails and orders daily
- A natural problem-solver who takes initiative and can work independently
- Excellent verbal and written communication skills
- Strong attention to detail, especially when processing orders and handling customer data
- Available for weekend shifts on a rotating roster, plus extended hours during peak season
- A friendly, self-motivated team player who stays calm and organised when things get busy
Nice to Have (Not Required)
- Experience with pool or spa products, water chemistry, or the pool industry
- Experience with e-commerce platforms, eBay seller tools, or online marketplace management
- Familiarity with AI tools to enhance productivity and customer service
- Experience with inventory or order management systems
What We Offer
- A supportive, close-knit team that genuinely enjoys working together
- Full product training - no prior pool knowledge required
- A varied role where no two days are the same
- Competitive salary of $65,000–$70,000 based on experience
- An opportunity to grow with one of Australia's top-rated pool retailers
To Apply
If you're enthusiastic about joining our team, submit your resume along with a brief cover letter (half a page max) outlining your relevant experience and why this role is a good fit. Applications without a cover letter won't be reviewed. Please note only shortlisted candidates will be contacted.
We're looking to fill this role quickly, so don't wait — apply now!
Pay: $65,000.00 – $70,000.00 per year
Work Location: In person
