Full-Time | Sydney | Hybrid Available
$65,000–$70,000 + Super + Quarterly Performance Bonuses | OTE up to $95,000+
About the Role
The Australian Badminton Academy (ABA) is looking for an organised, confident and people-focused professional to join our growing team.
This is not a traditional administration role. You will play a key part in growing student enrolments, supporting parents and creating an outstanding experience for families from their first enquiry through to enrolment.
The role is approximately:
- 70% Student Enrolments & Sales
- 30% Customer Success & Parent Support
You will speak with parents, understand their child’s needs, recommend the right class, follow up enquiries and help improve enrolments and class occupancy across ABA’s Sydney venues.
If you enjoy speaking with people, solving problems and achieving results, we would like to hear from you.
Why Join ABA?
- Build a rewarding career in sales, customer success and business operations
- Help families choose the right program for their child
- Make a genuine difference in the lives of children and families
- Receive ongoing coaching, mentoring and professional development
- Work with hybrid flexibility
- Access genuine progression opportunities for high performers
- Join an ambitious organisation focused on growth, innovation and developing future leaders
About ABA
Founded in 2002 by Olympian Anna Lao AM, the Australian Badminton Academy is one of Australia’s leading junior badminton academies.
Each week, ABA helps hundreds of children build confidence, discipline, resilience, friendships and healthy habits through sport.
Key Responsibilities
- Respond to phone, website, email and social media enquiries
- Speak with parents to understand their child’s needs, goals and availability
- Recommend suitable classes, venues and programs
- Convert enquiries into trial bookings and student enrolments
- Follow up enquiries consistently until there is a clear outcome
- Handle common objections relating to price, distance and scheduling
- Resolve parent questions and concerns professionally
- Support referral, review and re-enrolment campaigns
- Maintain accurate customer records, notes and follow-up actions
- Work closely with coaches to place students into suitable classes
- Contribute ideas to improve enrolments, class occupancy and the customer experience
What Success Looks Like
You will be recognised and rewarded for:
- Strong enquiry-to-trial and trial-to-enrolment conversion
- Consistent follow-up and lead management
- Effective objection handling
- Accurate customer records and documentation
- Outstanding parent and customer experience
- Growth in student enrolments, referrals and class occupancy
- Taking ownership and continuously improving the enrolment process
Quarterly bonuses will be linked to measurable results, including enrolment conversion, class occupancy, referrals and customer outcomes.
Mandarin or Cantonese language skills will be highly regarded.
About You
You will thrive in this role if you:
- Enjoy speaking with people and building relationships
- Are confident working towards sales and customer service targets
- Build trust quickly
- Stay calm under pressure
- Follow through consistently
- Can work independently and take ownership
- Learn quickly and adapt to new systems
- Are organised, reliable and detail-oriented
- Genuinely enjoy helping children and families
- Hold a current Australian Driver Licence
- Hold, or are eligible to obtain, a Working With Children Check
A current Driver Licence is required, as occasional travel between ABA’s Sydney venues may be needed.
Badminton experience is not required.
What You’ll Receive
- $65,000–$70,000 + Super
- Quarterly performance bonuses, with OTE up to $95,000+
- Flexible five-day roster, including at least one weekend day
- Hybrid and work-from-home flexibility
- Ongoing coaching, mentoring and professional development
- Genuine progression opportunities into senior leadership
- A supportive team that values initiative, ownership and continuous improvement
Initial training and occasional attendance at ABA venues will be required so you can properly understand our programs, coaches and families.
How to Apply
Please submit:
- A cover letter of no more than two pages outlining your relevant skills, experience and why you are interested in joining ABA
- A current resume of no more than five pages detailing your employment history, qualifications and relevant achievements
Shortlisted applicants will complete:
- A brief phone interview
- A practical customer conversation role-play
- A final interview
Applications will be reviewed as they are received, so early applications are encouraged.
Pay: $65,000.00 – $95,000.00 per year
Benefits:
- Company car
- Employee discount
- Employee mentoring program
- Referral program
Ability to commute/relocate:
- West Ryde NSW 2114: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Sales: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
- Mandarin (Preferred)
- Cantonese (Preferred)
- English (Preferred)
Licence/Certification:
- Driver Licence (Required)
Work Authorisation:
Work Location: Hybrid remote in West Ryde NSW 2114
