At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking an Administrative Support Officer to provide effective high-level administrative support for our Triage Services Department.
This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence in Burwood in line with our hybrid working model.
About the role
Reporting to the Triage Services Management Team, responsibilities of this position include, but not limited to:
- Be the initial point of contact for Triage Operations and Clinical Triage teams
- Utilise a wide range of software applications to produce and maintain complex documents, reports, presentations, and other business materials, supporting the operational objectives of the Manager Triage Operations/Manager Clinical Triage
- Coordinate and collate monthly/quarterly operating reports
- Undertake office coordination and procurement including stock requirements of stationery, equipment, and materials, receipt and fulfilment of requests, and processing payments
About you
To be considered for this position you will possess a Certificate IV in Admin or Business (desirable) with subsequent relevant experience, or an equivalent combination of training and relevant experience. Other requirements include:
- Extensive experience delivering high-level secretarial and administrative support within large, complex organisations or departments, ensuring efficient operations and exceptional stakeholder engagement
- Strong knowledge of meeting governance and protocol, with proven expertise in coordinating meetings, preparing agendas, and producing accurate, comprehensive minutes and action records
- Highly proficient in financial and administrative systems, with advanced skills in Microsoft Office applications, including word processing, spreadsheets, and data management, supported by excellent typing accuracy and efficiency
- Exceptional attention to detail and commitment to quality, applying rigorous checking and validation processes to ensure records, correspondence, and information are accurate, reliable, and professionally presented
Working at Ambulance Victoria
At AV, we value our people and are committed to supporting a healthy work-life balance. In addition to a professional and rewarding workplace, we offer salary packaging opportunities, generous personal leave provisions, accrued days off for full-time staff, free on-site parking, and a range of other employee benefits.
We believe our people are our greatest asset, and the sustainability of our workforce depends on how effectively we harness the skills, abilities, and diverse experiences of our employees. We are committed to building a workforce that reflects the diversity of the Victorian community and fosters an inclusive and supportive workplace.
If you are passionate about making a meaningful difference and are ready to bring our values of Care, Accountability, Respect and Excellence to life every day, we would love to hear from you. Join Ambulance Victoria Triage Services and be part of a team dedicated to delivering outstanding care and service to the community.
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.
This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.
The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.
How to apply
Your application is an integral part of the selection process and should include:
- Cover letter outlining your experience and interest in the position
- Current resume
- A separate document addressing the key selection criteria from the position description
Applications must be submitted by 11.59pm AEST on Thursday 27 August 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.
For further information, please refer to `Applying for a position with Ambulance Victoria`. For any further queries please contact recruitment via [email protected] or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
