Support, advocate and make a meaningful impact
We are seeking a passionate and compassionate Liaison Officer to support workers recruited through the Pacific Australia Labour Mobility Scheme (PALMS) across a range of industries and host employers.
This is a rewarding, people-focused role where you’ll provide pastoral care, practical support, and advocacy to ensure workers feel safe, supported, and connected while living and working in Australia.
About the Role
As a Liaison Officer, you’ll be the key point of contact for PALMS workers and play an important role in supporting their wellbeing both inside and outside the workplace.
This is a full-time role, however flexibility is essential as some duties and worker support may occur outside standard business hours.
Key Responsibilities
- Develop strong and trusted relationships with PALMS workers
- Provide pastoral care and practical support including:
- Medical appointments and wellbeing support
- Accommodation and transport assistance
- Workplace and community advocacy
- Family and community connection support
- Assist with worker arrivals, inductions, transfers, and departures
- Conduct regular worker check-ins and accommodation inspections
- Respond to urgent worker matters and after-hours situations where required
- Support workers to settle into the local community and workplace
- Liaise with internal teams, host employers, accommodation providers, and external services
- Promote and support workplace health and safety practices
- Facilitate safety discussions and maintain required documentation
What We’re Looking For
You are someone who:
- Has a genuine passion for helping and supporting people
- Builds rapport easily with people from diverse cultural backgrounds
- Is calm under pressure and able to navigate sensitive situations professionally
- Can work independently while also being part of a wider team
- Has strong communication, organisation, and problem-solving skills
Experience working with culturally and linguistically diverse communities or in a support-based role will be highly regarded.
Essential Requirements
- Current National Police Check
- Working with Children Check (or willingness to obtain)
- Current Driver’s Licence
- Ability to work flexibly, including occasional after-hours support
Who we are
MADEC is a not for profit organisation operating in South Australia, Victoria, Queensland, New South Wales and Tasmania. We believe a job can change a life and we are driven to help people in financial or social disadvantage. Through employment services, vocational training, labour hire, and other services and programs, we empower people; connect with support; enhance skills and confidence; and provide opportunities to reach the goal of employment.
Why Join MADEC?
At MADEC, we’re proud to create opportunities that change lives. You’ll join a supportive and values-driven organisation that genuinely cares about its people, communities, and the workers we support.
In return, you’ll enjoy:
- A meaningful and rewarding career
- A diverse and people-focused role
- Supportive team culture
- The opportunity to make a real difference every day
At MADEC, diversity and inclusion are at the heart of who we are. We welcome people from all backgrounds and are committed to creating a respectful and supportive workplace for all.
Apply now and help support workers to thrive in Australia.
