About the Role
The Team Manager is responsible for the day-to-day operational management of a Customer Care team , ensuring the efficient and consistent delivery of frontline services across multiple contact channels. The role oversees workload allocation, service quality, escalation management and staff performance to meet service standards and operational targets.
Key Accountabilities
Provide people leadership to frontline Customer Care teams, setting clear expectations, supporting wellbeing and fostering a collaborative, customer focused culture.
Manage individual and team performance, establishing goals, monitoring outcomes and supporting capability uplift through coaching, feedback and call quality monitoring.
About You
To be successful in this role, you will need to demonstrate experience in the following areas:
This role is an ongoing position and based in our Melbourne CBD office. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the
How to apply
Apply before the advertised closing date 11:59pm on 25 August 2026. All applications should include:
- a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
