- $124,535.00 per annum + 12% superannuation
- Full time, fixed term opportunity until 15/01/2027
- Wadawurrung / Geelong based role (hybrid - 3 days a week in office)
About the opportunity
The IME Officer supports the Health & Recovery Division in the delivery of IME services that enable timely, high quality and consistent clinical advice to support claims and recovery decision making.
The role provides operational support for IME activities, including responding to enquiries, maintaining records and data, and supporting quality and compliance processes. The IME Officer works closely with the IME Coordinator, internal stakeholders, Insurance Agents and medical practitioners to drive the effective operation of the IME function in line with policy, legislation and governance requirements.
Key accountabilities
- Provide day to day operational support for Independent Medical Examination activities, ensuring timely and accurate service delivery.
- Respond to IME related enquiries from Agents, providers and internal stakeholders, escalating issues as appropriate.
- Maintain IME panel records, credential documentation and relevant databases.
- Support compliance activities relating to quality assurance, performance and complaints management.
- Prepare IME related communication, reports and briefing materials.
- Collect, collate and maintain IME activity data to inform monitoring, reporting and identification of trends.
- Implement IME related initiatives, process improvements and system changes as required.
- Contribute to continuous improvement activities by identifying operational issues or inefficiencies and suggesting improvements.
About you
You are a customer focused professional with strong communication and relationship building skills, enabling you to work effectively with a wide range of internal and external stakeholders. You take the time to understand business and customer needs, using your analytical and problem solving abilities to develop practical solutions and recommendations. Comfortable working in a dynamic environment, you adapt quickly to changing priorities, manage competing demands and remain focused on delivering high quality outcomes. With strong organisational and time management skills, you can balance multiple tasks and meet deadlines without compromising service excellence.
Additionally, you will possess the following skills and experience:
- Strong experience in executing quality written reports, briefs, presentations, and strategic communications (oral and written) for internal and external stakeholders.
- Project experience, scheduling complex programs of work, planning, delivery, risk assessment, gap analysis and the application of project methodologies.
- Understanding of the legal, policy and operational environment (health and/or insurance) and proven ability to deliver improvement initiatives and programs of work supported by research, analysis and customer needs.
- Demonstrated ability to undertake effective research and analysis, capture input received from stakeholders to support the development of guidance materials, policy and procedures.
- Intermediate computer skills in Microsoft suite programs.
- A tertiary qualification(s) in health or related field will be highly regarded.
Applications close 11:00pm Monday 7 September 2026.
