You’re excited by opportunities to explore your potential and try something new.
Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.
In this role, you'll:
Working as part of a team providing senior technical expertise to ensure the reliability, security, and performance of tolling technology within the Customer Technology branch.
This role will see you leading complex second line support to ensure timely and efficient resolution of incidents and services requests, change governance, and operational readiness for releases, delivering high quality customer outcomes and protecting revenue services.
You will provide technical leadership and cross-functional support to ensure system performance, cybersecurity compliance, and the successful delivery of infrastructure initiatives. You will drive operational excellence by managing technical documentation, mentoring staff, and utilizing data-driven reporting to proactively resolve complex issues and mitigate risks.
For more information on this position and business unit, view the role description and information pack
About you
You will have extensive experience operating mission-critical customer facing applications (incident, problem, change, release) in large-scale government or regulated environments. You will also have experience with tolling platforms or comparable large‑scale transaction systems, including payment, ticketing, or mission‑critical transport technologies, interchange workflows, and performance tuning
This position is based at our Parramatta Square office and will work within the team’s established rhythm. This currently includes regular in-person collaboration days on Tuesday and Wednesday, subject to changes as per workplace presence requirements. This position will require some flexibility to work evenings and occasionally overnight, as well as infrequent weekend work, to support critical 24/7 operational activities.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Applications close 11:59 PM, Tuesday 23 June 2026
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
