Take ownership of a critical national function and drive cost and performance across a National Network.
We're looking for a National Pallet Manager to take full ownership of pallet performance across our supply chain.
This role is accountable for driving outcomes - mitigating pallet loss, improving reconciliation accuracy, & delivering on cost-centric KPIs across multiple sites, 3PL partners, transport providers, and customers.
Reporting directly to the Senior Manager - Logistics, you'll operate as the national lead for pallet performance-working closely with site leaders and logistics teams to bring structure, visibility, and accountability across the network.
This is a hands-on, high-impact role where you'll own both the detail and the bigger picture.
- Own and manage CHEP and/or Loscam pallet accounts end-to-end
- Lead daily, weekly, and month-end reconciliation across all sites
- Monitor pallet flows across warehouses, 3PLs, carriers, and customers
- Investigate discrepancies, identify root causes, and implement fixes that prevent repeat issues
- Drive initiatives to reduce pallet loss, aged balances, and hire costs
- Deliver clear, accurate reporting on performance, cost, and risk
- Ensure pallet availability supports production, inventory, and delivery demand
- Partner with operations/warehouse/commercial teams to improve pallet handling process, standards and compliance
- Train and support site teams to lift capability and consistency in pallet management
- Lead and develop our growing support team
- Set clear expectations for pallet control and accountability across all sites
- Influence internal and external stakeholders to improve outcomes and drive performance
- Build a culture of ownership, accuracy, and accountability
- Reduced pallet hire costs and losses
- Improved reconciliation accuracy and timeliness across all sites
- Strong recovery rates from 3PLs, carriers, and customers
- Reduced aged balances and unresolved discrepancies
- Accurate, timely reporting that supports control and decision-making
- Delivered initiatives that drive measurable cost and process improvements
- Proven experience in pallet control, logistics, or supply chain operations
- Strong working knowledge of CHEP and Loscam systems (non-negotiable for success in the role)
- Experience in FMCG or high-volume distribution environments
- Exposure to 3PL operations, transport providers, and national supply chain networks
- Strong numerical accuracy with advanced reconciliation capability
- Analytical mindset with the ability to identify trends, risks, and improvement opportunities
- Confident stakeholder management - able to hold others accountable and drive outcomes
- Experience using ERP/WMS systems (SAP, Oracle, RIC or similar)
- Experience managing pallet flows across major retail networks (Woolworths, Coles, Metcash)
- Travel may be required across our national sites
- National scope with direct impact on cost and operational performance
- Clear ownership - this is a role where you can see the results of what you deliver
- Opportunity to bring structure, accountability, and improvement to a critical function
- Work closely with operations leaders across multiple sites
If you're someone who understands pallet systems, quickly identifies gaps, and takes pride in driving real operational outcomes - we'd like to hear from you.
