We are seeking a detail-oriented and proactive
Despatch Officer to join the Warehouse team. This role is critical to ensure the smooth coordination of transport, accurate shipment processing, and effective pallet management across operations.
Key Responsibilities
1. Shipments & Transport Coordination
- Organise delivery advice and manage daily shipment completion
- Raise pallet dockets and create transport manifests
- Liaise closely with Customer Service to ensure accurate and timely deliveries
- Manage transport enquiries, delivery bookings, and follow-ups
- Act as the initial escalation point for transport-related issues
2. Allocations & Transport Scheduling
- Coordinate and organise transport with external vendors
- Provide forklift drivers with accurate paperwork for picking and loading
- Ensure efficient scheduling to meet delivery timeframes
3. Pallet Control
- Manage pallet ordering and inventory levels
- Investigate pallet discrepancies, rejections, and consolidations
- Maintain accurate pallet records and resolve related issues
4. Administrative & Ad Hoc Duties
- General filing and documentation management
- Train staff on despatch procedures and processes
- Support continuous improvement of operational practices
About You
- Proven experience in despatch and logistics (essential)
- Strong organisational and multitasking skills
- Excellent communication and stakeholder management abilities
- Sound communication, literacy and numeracy skills
- High attention to detail and problem-solving capability
- Ability to work in a fast-paced environment
