- Sydney CBD (Kent Street)
- Hybrid · Permanent, full-time
- Own workforce strategy across the entire Technology function
This role leads workforce strategy and operations across icare's Technology function - managing supply and demand across the whole workforce, and making sure capability, capacity and delivery outcomes line up with organisational priorities.
About the role
You'll own how Technology resources its work - the strategy, the governance and the resourcing models that keep the right skills in the right place as priorities shift.
You'll manage supply and demand across a blended workforce of permanent, contingent and partner resources, build the planning frameworks that connect delivery pipeline to capability and capacity, and act as the key workforce advisor to the GM Technology, Delivery and Operations.
It's a role for someone who can think in models and frameworks but stays close enough to the delivery reality to keep them working.
The scope
- Workforce strategy and operations across the entire Technology function
- Up to 3 direct reports leading technology workforce management
- A blended workforce spanning permanent, contingent and partner resources
- Key workforce advisor to the GM Technology, Delivery and Operations
What you'll do
- Lead strategic workforce planning so capability, capacity and delivery outcomes align to demand and organisational priorities
- Own an integrated workforce strategy across permanent, contingent and partner resources, spanning engineering, delivery, business analysis, project and change management and agile capabilities
- Drive scalable resourcing models that flex delivery resources across initiatives, platforms and agile teams as priorities change
- Establish governance, processes and controls for workforce planning, resource management, time allocation, financial tracking and operational reporting
- Lead capability uplift through strategic capability planning, succession planning, skills management and development pathways
- Partner with delivery leads to read pipeline demand and future capability needs, and shape workforce strategy proactively
- Optimise workforce composition - balancing permanent and contingent resources for cost efficiency, capability coverage and delivery agility
- Lead and develop the teams responsible for technology workforce management
What you'll bring
- 10+ years in technology workforce management, resource planning or operations leadership within large, complex organisations
- Proven experience in workforce supply and demand planning, including mixed models across permanent, contingent and partner resources
- A track record designing and implementing scalable resourcing and operating models for agile and technology delivery environments
- Experience establishing workforce governance frameworks - resource allocation, financial tracking, reporting and operational controls
- The ability to influence strategic decisions through data-driven insight and workforce analytics, with advanced skills in workforce planning and data tools (Excel, Power BI or equivalent)
What's in it for you
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks
- An extra day's leave through icare day
- Learning and development aligned to icare's Core Capabilities
- Recognition through Our People Awards - on-the-spot, quarterly and annual
- Access to our Employee Assistance Program
About icare
We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities - from supporting someone severely injured at work or on our roads through their long-term care and recovery, to helping them return to work.
We know our strength comes from the diversity of our people, and we encourage people with different experiences and backgrounds to apply.
Before you apply
- icare operates a direct sourcing model, so no agency introductions will be accepted
- We're a Circle Back Initiative Employer and commit to responding to every applicant
- A talent pool may be created through this process
- You must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply
