What you'll do
As the Support Team Lead, you will provide leadership, guidance and operational support to Support Officers and Customer Support Officers, ensuring the accurate collation, review, entry, maintenance and retrieval of data and documentation within the Surgery Connect Activity Navigator (SCAN) and related patient management systems. You will support staff in the delivery of their daily responsibilities, maintain a strong understanding of relevant systems, processes and policies, and drive continuous improvement by identifying and implementing innovative administrative practices. The role is responsible for interpreting and providing advice on contractual arrangements, delivering high-quality customer service across multiple communication channels, and managing enquiries and complaints in accordance with Surgery Connect and Queensland Health policies. You will plan and prioritise administrative activities to support the successful delivery of the Surgery Connect program, build productive relationships with internal and external stakeholders, and contribute to service outcomes that align with departmental strategic objectives while remaining responsive to changing business needs.
About you
We are searching for someone who has:
Demonstrated knowledge and understanding of medical terminology used to deliver patient-centred activities would be highly regarded.
Demonstrated knowledge and experience with database utilisation and patient management systems.
Experience, skills and knowledge of departmental financial and administrative processes, with a proven ability to actively participate in business improvement initiatives that deliver more efficient work practices.
Demonstrated ability to successfully manage a range of activities and projects with conflicting timeframes.
Provide general administrative support functions across the team that contributes to organisational goals and objectives.
Identify development opportunities and strive for continuous improvement and support risk and issue identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as appropriate.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further!
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
For further information on how to apply please review the attached Role Description.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
