Service Coordinator – Scheduling & Operations Focus
Part-time | Canberra-based | Customer & technician coordination
About us
We are a proudly local, family-owned electrical & technology services company in Canberra. We deliver end-to-end solutions across electrical, solar, security, air conditioning, and data.
Our reputation is built on reliability, communication, and getting jobs done properly the first time. We work across residential and commercial clients and maintain long-term relationships through consistent delivery.
We run a structured, systems-driven operation using Simpro for job management and simple SOPs to keep everything moving. As we grow, we need someone who can take ownership of the day-to-day coordination of jobs and keep the business flowing efficiently.
The role
This is a hands-on coordination role focused on scheduling, responsiveness, and keeping technicians productive.
You’ll be responsible for ensuring work is booked, planned, and executed efficiently while maintaining a high level of communication with customers.
1) Scheduling & workflow control
- Own the daily schedule and ensure technicians are fully allocated
- Book jobs and quote visits as soon as enquiries come in
- Plan upcoming work to minimise downtime and maximise productivity
- Confirm job details, access, materials, and notes ahead of each day
- Adjust schedules in real time as priorities change
- Ensure all jobs are kept moving and nothing sits idle
2) Customer communication
- Manage inbound enquiries (phone, email, website) and respond promptly
- Book new work quickly and professionally
- Confirm appointments and keep customers updated
- Ensure a high standard of communication across all touchpoints
3) Technician support & coordination
- Work closely with technicians to keep jobs running smoothly
- Assist with procurement, job preparation, and resolving issues
- Provide clear job information, notes, and updates through Simpro
- Escalate issues early and help keep projects moving
4) Systems & admin
- Manage jobs and workflow primarily through Simpro
- Maintain a controlled inbox and respond without delay
- Use Office 365 (Outlook, Teams), SharePoint, and HubSpot CRM
- Assist with invoice preparation and job close-out
- Maintain clean and consistent job records and processes
- Create, maintain, and improve SOPs and documented processes to support consistent workflow and operations
About you
- Proven experience in scheduling or coordinating field staff (trade or service business highly regarded)
- Strong organisational skills and ability to manage multiple jobs at once
- Confident communicator with a focus on fast, clear responses
- Comfortable working across multiple systems (Simpro experience highly regarded)
- Experience with Microsoft 365, SharePoint, or CRM systems (e.g. HubSpot)
- Proactive and able to work without constant direction
- Based in Canberra and available to work from the office
Hours & flexibility
- 3 days per week (approximately 6 hours per day)
- Designed to suit school hours
- Initial in-person training, then a hybrid working arrangement
- Flexible start and finish times within the middle of the day
Pay
- $35-40 per hour + super, based on experience
Employer questions
Your application will include the following questions:
- How many years’ experience do you have as a service coordinator?
- Which of the following statements best describes your right to work in Australia?
- Do you have experience using Xero?
- Which of the following Microsoft Office products are you experienced with?
- How much notice are you required to give your current employer?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you own or have regular access to a car?
