College of Skills & Knowledge Pty Ltd
Join a growing education provider and make a difterence in student success.
About Us
College of Skills & Knowledge (CSK) has been delivering quality training and education for over 3 years, serving more than predominantly international students. As a CRICOS registered training organisation, a leading provider of nationally accredited Vocational Education and Training (VET) programs in Melbourne, we pride ourselves on excellence, innovation, and student-centred support.
The Role
We are currently seeking highly motivated and organised Full-Time Student
Administration Officer to join our Melbourne campus team.
Key Responsibilities
- Provide accurate information about courses, fees, and enrolment procedures
- Assess applications in line with Student Admission Policies
- Issue Offers of Admission and create eCoEs using PRISMS
- Maintain and update student records using Weworkbook student management system.
- Process enrolments, variations, determents, and withdrawals.
- Respond to phone, email, and face-to-face enquiries
- Support student engagement
- Ensure compliance with all administrative policies and deadlines
- Organise and help run orientation days for our monthly intake.
Key Responsibilities
- Provide professional reception and front-office services.
- Respond to student enquiries via phone, email and face-to-face interactions.
- Assist prospective students with course information and application processes.
- Support student onboarding, orientation and ongoing student services activities.
- Maintain accurate student records and administrative documentation.
- Assist with processing fees, invoices and
- Support compliance-related administrative processes and document management.
- Update social media platforms and assist with marketing activities.
- Assist with scheduling, reporting and general office administration.
- Work collaboratively with trainers, assessors and management.
- Maintain confidentiality and comply with organisational policies and procedures.
- Strong customer service and communication skills
- Attention to detail and the ability to meet deadlines
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office and general office systems
- At least two years experience in a CRICOS registered training organisation, within a similar role.
- Basic understanding of ESOS framework and PRISMS.
About You
You will ideally possess:
- Previous experience in administration, reception, customer service or student services.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- High attention to detail and accuracy.
- The ability to work effectively within a small
- Strong organisational and time-management abilities.
Desirable Experience and
The following would be highly regarded:
- Experience working within the Vocational Education and Training (VET) sector.
- Experience supporting international students.
- Knowledge of CRICOS and the ESOS framework.
- Familiarity with the Standards for Registered Training Organisations (RTOs) 2025.
- Experience using VETtrak, PRISMS, Canvas, Xero or similar systems.
- Experience with student enrolments, admissions or student support services.
- Social media and digital communications experience.
We are seeking someone who is:
- Friendly, approachable and welcoming.
- Reliable and dependable.
- Professional and discreet.
- Culturally aware and inclusive.
- Solutions-focused and adaptable.
Why Join Us?
- Opportunity to work with international students.
- Supportive and collaborative workplace culture.
- Diverse and interesting responsibilities.
- Opportunity to contribute to the growth of a respected education provider.
- Protessional development opportunities within the education sector.
Application Process
Only shortlisted applicants will be contacted.
Applicants must have the right to work in Australia.
By submitting an application, you consent to the collection and use of your personal information for recruitment purposes. The successful applicant may be required to participate in pre-employment screening, which may include reference checks, identity verification, qualification verification and, where lawful and relevant to the role, a National Police Check.
Job Type: Full-time
Pay: $29.00 – $32.00 per hour
Work Authorisation:
Work Location: In person
