About Us
CEA is the leading distributor for world-renowned capital equipment brands SANY, Atlas Copco, Ditch Witch, JCB and Dynapac.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.
Join our Darra team as a Service Administrator, where you’ll play a key role in keeping our service operations running smoothly. In this fast-paced, customer-focused environment, you’ll support the Service team by ensuring documentation, invoicing and job processes are handled accurately and efficiently.
- Supporting the Service Manager and Supervisor with day-to-day operations, including handling customer enquiries and ensuring timely follow-up
- Managing the end-to-end service workflow, including opening and closing jobs and processing invoices
- Preparing customer quotes using the Reynolds & Reynolds system
- Submitting warranty claims within required timeframes
- Raising and processing Purchase Orders, ensuring approvals are obtained promptly
- Coordinating with subcontractors to book and confirm service work
- Accurately allocating technician hours to repair orders
- Completing weekly timesheets and maintaining organised, up-to-date records
- Identifying opportunities to improve processes and enhance efficiency
- Ensuring all tasks are completed in line with company policies and OH&S requirements
- Proven experience in an administrative role within a service, mechanical, or technical environment
- Strong communication skills with the ability to build relationships across teams and suppliers
- High attention to detail and ability to manage multiple tasks in a fast-paced environment
- Solid Microsoft Office skills (Outlook, Word, Excel, PowerPoint)
- Experience with Reynolds & Reynolds (highly regarded)
- Ability to interpret system data and generate basic service reports
- A proactive, organised approach with a focus on accuracy and continuous improvement
