Frank & Harri is on the hunt for a Front of House Manager to run the show, lead a great little team, keep the floor buzzing, and be the friendly face our regulars come back for. Working closely with the owner and the kitchen/patisserie team to keep service tight and standards high.
Key Responsibilities
- Oversee day-to-day front of house operations opening, closing and service flow.
- Lead, train and roster a small FOH team
- Build and manage the team roster, with flexibility to adjust around trading needs.
- Help train up backup staff so shifts are always covered.
- Deliver an excellent customer experience greet regulars, resolve feedback on the spot, and set the tone for the team.
- Respond to catering and cake order enquiries via phone and email, keeping on top of the inbox.
- Manage FOH stock, till reconciliation and daily cash/POS handling.
- Partner with the kitchen and ownership on specials, seasonal menus and events.
- Monitor sales performance and labour cost, and report on service issues.
- Ensure compliance with food safety, hygiene, and workplace health and safety regulations.
Skills & Experience
- 2–3 years' hospitality experience, including time in a supervisory or team-lead role.
- Strong barista skills.
- Strong organisational and time-management skills
- Experience training and onboarding new staff.
- Reliable and trustworthy, with a strong sense of ownership over the role.
- Personable, with a genuine interest in growing within the business.
What We Offer
- Competitive salary package.
- Employee discounts and free coffee on shift.
- Full training provided.
- 4 weeks paid annual leave (full-time entitlement).
- Flexible rostering, with advance notice.
- Supportive, close-knit working environment with direct access to ownership.
- Genuine opportunity to grow with the business.
Pay: $65,000.00 – $75,000.00 per year + superannuation
Pay: $65,000.00 – $75,000.00 per year
Benefits:
Work Location: In person
