Site Services Support - AIPM

Australian Federal Police (AFP) -
New South Wales

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Job Details

Temporary | Full-time
$64,754 - $75,233 a year
7 hours ago

Benefits

Annual leave
Parental leave

Qualifications

Customer service
Cleaning
Communication skills
Property management
Time management

Full Job Description

EMPLOYMENT TYPE - Temporary Full time for a period of 12 months with the possibility of a 12 month extension

LOCATION - NSW

AFP BAND & SALARY - Band 02 ($64,754.00 - $75,233.00)

JOB REFERENCE NUMBER - 16080

This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

Six weeks (30 days) of paid annual leave per year
4 extra days of mandatory rest leave per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
18 weeks paid Parental Leave for Primary Caregiver (and 14 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangements that support work-life balance
Health & wellbeing services – with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities

What is the role?

The Australian Institute of Police Management (AIPM) is a National Common Police Service, administered by the Australian Federal Police (AFP). It specialises in the development of leadership capability for individuals and organisations involved in the innovative provision of policing, law enforcement, security, public safety, emergency services and related professions. Our programs are a blended delivery of online, distance education and residential sessions.

We are seeking a person to primarily perform the full range of housekeeping services at the AIPM as well as occasional reception and front of house support including food and beverage service. Reporting to the Manager Hospitality and Facilities, you will be responsible for providing housekeeping services for up to 54 participants and guests in a 4 star conferencing and educational facility in Manly, Sydney. To be successful in this role you will have previous experience working as a housekeeper, have a great eye for the details, good communication and time management skills.

What will you do?

The key responsibilities of the role include:

Housekeeping:

Clean guest rooms to AIPM standards including bathrooms and bedding.
Replenish linen, towels, toiletries and guest amenities.
Maintain high standards of hygiene and presentation.
Report maintenance issues or damages promptly.
Manage room preparedness on an electronic room management system.
Provide on the job training to casual/agency staff as required

Dining Room / Food & Beverage / Front of House / Reception

Prepare AIPM dining room for service.
Serve meals to guests and clear tables.
Reception: greet and brief guests on arrival to the AIPM.
Reception: check guests in and out of rooms and deal with in-person enquiries.

Essential Requirements

You must be an Australian Citizen at the time of application.
A minimum Baseline security clearance or the ability to obtain one.
Minimum of 2+ years’ experience working in a similar role.
The ability to work flexibly outside of core business hours on weekdays and weekends.

Desirable Requirements

The following skills and/or experience would be highly regarded:

Ability to work autonomously and in a team environment.
Knowledge and understanding of cleaning procedures and safety guidelines.
Experience using digital property management software such as RMS.
Customer service focussed and good interpersonal skills.

Additional Information

This is a 12 month non-ongoing position.
This role is located at the AIPM campus in Manly, Sydney and applicants are expected to be based in Sydney.
This role attracts a composite allowance in recognition of expanded working hours, normal patterns of attendance and shift patterns (such as afternoon shifts, weekends and Designated Public Holidays) that are required under the Operations working pattern. In accordance with the AFP Enterprise Agreement, an employee who is required to work in accordance with the Operations working pattern will receive a Core Composite of 22% in addition to their base salary, which will count as salary for superannuation. The Commissioner has the authority to remove a composite from a role.

Selection Criteria

Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people
Applying technical knowledge, expertise and skills

Application

Please submit the following documents via our Jobs portal prior to the closing date and time:

Resume/CV - This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, with examples that demonstrate your capabilities addressing the selection criteria, role requirements and work level standards for the role.

Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

Due to an anticipated high number of applications, feedback will not be provided to unsuccessful applicants at the application stage.

Employment Suitability

Should you successfully progress from the application stage all applicants must:

Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
Have your fingerprints taken if an offer of employment is made.
Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
Satisfactorily undertake a security clearance to the level specified for the position.

Recruitment Process

Applicants who have demonstrated their suitability for employment through their resume and application, may be asked to complete additional assessments or activities to determine suitability for the role. This may also include a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for your interview.

Commitment to Diversity & Inclusion

We're all individuals and we love that. At the AFP we value the different perspectives, approaches and lived experiences of our people, and recognise that our collective intelligence and diversity is what makes us stronger. As such, we encourage applications from people from all walks of life, including people from culturally and linguistically diverse backgrounds, First Nations people, women, the LGBTQIA+ community and people with disability.

Contacts and Closing Information

Contact Officer: Lianne Forgione

Contact Officer Phone: 02 99344800

Contact Officer Email: [email protected]

Applications Close: 11:59pm (AEST) 30/06/2026

To view other employment opportunities, please visit our career site.

www.afp.gov.au

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