About the Role:
We are seeking a Microsoft 365 Support Engineer – Level 2 to provide hands-on technical support across Microsoft 365 and Office applications. This role will be responsible for resolving incidents, service requests and technical issues while helping maintain a high-quality end-user experience across collaboration, productivity and workplace technology services.
You will support a broad Microsoft 365 environment, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business and Microsoft Office applications.
Key Responsibilities:
In this role, you will:
Provide Level 2 support for Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, OneDrive for Business and Office applications.
Troubleshoot issues relating to email, calendaring, collaboration, document management and Office applications.
Manage user accounts, licensing and permissions.
Support identity and access management activities, including Microsoft Entra ID integration.
Investigate and resolve authentication, SSO and MFA issues.
Perform mailbox administration, distribution group management and email troubleshooting.
Support Teams meetings, telephony and collaboration services.
Assist with software deployments, updates and patch management.
Maintain knowledge base articles and technical documentation.
Escalate complex issues to Level 3 support or vendors where required
Participate in problem management and root cause analysis activities.
What we’re looking for:
3+ years’ experience supporting Microsoft 365 environments.
Strong knowledge of Microsoft 365 Administration, Exchange Online, Teams Administration, SharePoint Online, OneDrive for Business and Office applications including Outlook, Word, Excel and PowerPoint.
Experience with Microsoft Entra ID, Multi-Factor Authentication and Single Sign-On.
Experience with PowerShell administration, Windows 10/11 support, mobile device management and ITSM platforms such as ServiceNow.
Understanding of Microsoft licensing and security best practices.
We are a WORK180 Endorsed Employer, to see our benefits and policies click here.
Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.
Progressive Employee Benefits – Australia
Benefits of working at Accenture:
18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!
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