Role Objective
Order Management Coordinator is responsible for providing end-to-end sales administration, order management, reporting, and credit support functions. The role acts as a central link between Sales, Operations, Finance, and Customers, ensuring accurate order execution, improved business visibility, and proactive communication throughout the customer fulfilment process.
Expected Outcomes
Improved visibility of customer orders and backlog across the business.
Enhanced communication between Internal Sales, External Sales, Operations, and Finance.
Improved on-time delivery performance through proactive order tracking.
Faster resolution of credit-related order delays.
Accurate and timely reporting to support management decision-making.
Increased customer satisfaction through efficient order management and communication.
Key responsibilities
Changed ETA's on orders communicated to sales team
Backlog ongoing review for FY
Monthly Dispatch Details to sales team
Creating installation PO's
Installation Date Management
Chasing installation invoices
weekly Availability report
Creating new Sold-To accounts in SAP
Management of Internal Sales Inbox
Completing PGI's once goods dispatched
Drop dispatch notices into SFA and sharepoint
Managing the credit released spreadsheet
credit management with the sales team
