- Full-time, with flexible work options available.
- Circa $111,867 plus super (Band 7)
- Heart of Preston location, close to public transport
- Full-time, with flexible work options available.
- Circa $111,867 plus super (Band 7)
- Heart of Preston location, close to public transport, shops and the Preston Market.
- Part of progressive and supportive team implementing exciting new IT solutions.
In a fast-growing and diverse metropolitan municipality, efficient and easy-to-use regulatory IT systems help us manage change and growth in a way that helps achieve the Darebin community’s vision of a more equitable, inclusive, vibrant, and connected city.
As part of Darebin’s City Development department, this role will help our planning, building and health teams transform and maintain our digital regulatory systems to ensure that are efficient, integrated and respond to customer needs. This will involve systems configuration, process mapping, process documentation, business analysis, as well as lifting the digital literacy and skills of team members.
This role works closely with the Customer and Business team to design workflows and ways of using systems that results in sector leading, efficient process that meet legislative requirements.
If you’re passionate about making a positive impact in the Darebin community, join our values-driven, customer-centric team — where your contributions will help shape the future of our city.
We're building Darebin's future - and we're looking for great people to join us.
As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities
You will:
- Help your colleagues understand what features they need and then provide solutions to improve their jobs.
- Review feedback and identify ways to improve the customer experience.
- Mange and configure systems, particularly the Pathway system, and provide technical support to resolve incidents and problems.
- Help lift the digital literacy and skills of team members.
- Support the roll-out of our QMS framework to support on going improvements.
- Play an active part of Council’s multi-million dollar ERP transition project.
About you:
- Customer-focused and service-oriented, ability to build positive relationships with staff, understand business needs, and provide responsive ICT support.
- Strong Technical skills with a passion for maximising the value of systems and technology.
- Strong problem-solving and analytical skills, ability to investigate complex issues, identify root causes, and implement practical solutions.
- Excellent communication and interpersonal skills with technical and non-technical stakeholders, preparation of clear documentation, and delivery of user training and support.
- Highly organised and adaptable, ability to manage competing priorities, respond to changing requirements and maintain attention.
- Collaborative and continuous improvement mindset, demonstrating initiative, accountability, and a commitment to enhancing business systems, service delivery, and the customer experience
Why Darebin?
Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.
We offer:
- A supportive team environment
- Opportunities for professional development and career growth
- A workplace that values collaboration, integrity, respect and creativity
- The chance to make a real difference
How to Apply
To apply, please submit your application including a Cover Letter and Resume. If you wish to address the Key Selection Criteria in the Position Description, you may do so in your cover letter.
Applications close on Monday, 27 July 2026 at 11.30pm.
Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.
For a confidential discussion about the role and the opportunity, contact Tarsha Sandefur , Coordinator Customer & Business Services at
[email protected] or via +613 8470 8804.
Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.
Pre-employment Checks
Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.
To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.
