About Us:
Southern Cross Integrated IT Services Corp delivers premier tier-1 tech support and managed systems to corporate clients throughout Australia.
Key Responsibilities:
Troubleshoot complex tier-2 hardware, software, and local network issues for corporate client accounts.
Manage, update, and resolve incident tickets within agreed service level agreements (SLAs).
Configure employee profiles, access permissions, and cloud tools via Active Directory and Microsoft 365.
Conduct remote diagnostic sessions to fix VPN, printing, and localized software errors.
Requirements:
2+ years of professional IT helpdesk or service desk technical experience.
Certifications in Microsoft 365, CompTIA Network+, or CCNA are highly regarded.
Exceptional phone manner and client-facing communication skills.
Pay: $70,000.00 – $85,000.00 per year
Work Location: In person
