Your Opportunity
Step into a role where you keep our retail network confident, capable, and ready for action. Join a team that supports thousands of venues every day, ensuring staff have the training, tools, and knowledge to deliver TAB products and services.
Standard business hours: Monday to Friday, 9:00am – 5:00pm (no weekends or shift work)
Your role, Your Impact
Step into a high-impact role where you’ll support a network of over 47,000 retail team members. As a key point of contact, you’ll deliver essential support via phone and email—guiding partners through training completion, supporting system navigation, and ensuring compliance obligations are met with confidence.
You’ll also play a vital role behind the scenes, maintaining accurate training records and helping create seamless, efficient learning experiences across the business.
What you’ll be doing:
- Be the go-to support for retail partners, helping them successfully complete training programs via phone and email
- Provide first-line technical support, troubleshooting system and access issues with confidence and care
- Monitor training progress, proactively identifying non-compliance, incidents, and emerging trends
- Ensure data accuracy through daily administration and maintenance of training records
- Empower partners by educating them on system navigation, functionality, and training requirements
- Spot opportunities to improve processes and drive more efficient, effective training outcomes
What you'll need to succeed
You are a people-focused problem solver who enjoys helping others succeed. You bring strong attention to detail, confidence communicating over phone and email, and a proactive mindset to improve how things work. You thrive in structured environments where accuracy matters and take pride in delivering a great experience every time.
- Experienced in customer service roles with strong phone and email communication skills
- Proven capability supporting training systems or administration processes
- Strong skills in Excel, with ability to manage and interpret data
- Ability to identify inefficiencies and recommend practical process improvements
- Strong attention to detail with a commitment to data accuracy
- Experience working in regulated environments, ideally with exposure to wagering or training
Join the action, reap the rewards
We know that when we belong, we thrive. That’s why we offer:
- Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave
- 18 weeks paid parental leave for every new parent, no matter your role
- Ticketing to some of the country’s biggest racing and sports events.
- Access to our leading wellbeing app and programs to help you be your best
- A range of corporate discounts and special offers with leading retailers
- A diverse and inclusive culture where everyone belongs
Get to know us
We’re Tabcorp - home to TAB, Sky Racing, and MAX, shaping the future of our industry through digital innovation and cutting-edge technology. With a strong retail presence and a growing digital footprint, we connect customers wherever they play. We’re innovators and big thinkers in a fast-paced, exciting sector, committed to safer gambling and responsible play. Here, you’ll belong where the action is and make Tabcorp your home ground.
Join the action
Ready to make Tabcorp your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process, email [email protected].
