Role: Complex Care Lead
Reports to: Senior Manager Mental Health and Counselling Services
Location: Cooinda, Learmonth Road, Wendouree
Employment type: Ongoing, full time
Salary: $55.72 - $58.18 per hour
About the role:
The Complex Care Lead is a senior clinical leadership role within the Mental Health and Counselling Services (MHCS) team at Ballarat Community Health. Reporting to the Senior Manager MHCS, the position is responsible for providing leadership, guidance, and operational support to clinicians working with clients experiencing complex mental health and psychosocial needs. The role supports high-quality, client-centred service delivery across the MHCS program area and contributes to the ongoing development of responsive mental health, counselling, and family violence services within the community.
Key responsibilities:
-
Provide clinical leadership, mentoring, and support to staff across specialty areas within the MHCS team.
-
Support service coordination activities including referrals, intake, demand management, and client allocations.
-
Promote evidence-based practice and contribute to the development and continuous improvement of mental health, counselling, and family violence services.
-
Build and maintain collaborative relationships with internal teams and external agencies to support integrated care and positive client outcomes.
What you will bring to the team:
-
Demonstrated experience working with people experiencing complex and enduring mental health presentations within community or clinical mental health settings.
-
Strong clinical leadership skills, including experience providing supervision, mentoring, and support to staff.
-
A sound understanding of the mental health service system, including referral pathways and collaborative care approaches across the sector.
-
Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, colleagues, and partner agencies.
-
Strong organisational and problem-solving skills, with the ability to manage competing priorities while maintaining high-quality, client-centred practice
About us:
Ballarat Community Health is a not-for-profit community health organisation that’s been creating healthy communities through the provision of accessible, affordable and quality health and wellbeing services for over 45 years. We deliver a range of primary health, social care and community-based support to meet local community needs. We have approximately 300 staff, with six (6) locations across Ballarat and the Western Region.
If you’d like to know more about us visit our website http://www.bchc.org.au/
Ballarat Community Health staff benefits
Our staff benefits include:
-
Salary packaging – up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
-
Excellent working conditions with a high sense of job satisfaction
-
Flexible working arrangements
-
Access to employee wellness programs and discounts
-
Social club
Further information, applications, and accessibility
We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled. You are encouraged to apply early to ensure you don’t miss this opportunity.
For further enquiries about this role please contact Leanne Duggan, Senior Manager Mental Health and Counselling Services on telephone 0491 767 245
BCH is committed to inclusive and accessible recruitment. If you require adjustments during the recruitment process, please contact the People and Culture team at [email protected] and let us know.
Safety and inclusion
BCH takes the safety, dignity and wellbeing of children, older people and vulnerable people seriously. We expect all staff to uphold these standards in their work.
We are committed to a diverse and inclusive workforce. We value different life experiences and perspectives and provide care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability or sexual orientation.
Be more than part of your community - be someone making a difference for people in your community. Apply now!
