Customer Service Co-ordinator/Customer Partner - Chorus Kitchen (Albany)
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Make a difference as a member of a passionate, collaborative team
- Monday and Wednesday 7am to 3pm. Must be able to work additional days to cover annual leave as needed.
- Hourly rate $40.49 plus 12% superannuation
- Attractive salary packaging options (up to $15,900 per year tax free) and a further $2,650 per year for meals and entertainment.
Chorus Kitchen is seeking an experienced and enthusiastic part time Customer Service Co-ordinator/Customer Partner to join our dedicated team in Albany.
This is a rewarding role for someone who is passionate about delivering outstanding customer service and enjoys working in a fast-paced environment. As the first point of contact for many of our customers, you will play an important role in ensuring the smooth day-to-day operation of our meals service while providing compassionate and professional support to customers, volunteers and colleagues.
About the Role
The Customer Service Co-ordinator/Customer Partner is responsible for supporting the daily operation of the Chorus Kitchen meals service throughout the Great Southern region. You will liaise with customers, families, volunteers and internal teams to ensure meal orders, enquiries and deliveries are managed efficiently while maintaining a high standard of customer care.
Key Responsibilities
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Provide exceptional customer service.
- Respond to a high volume of customer enquiries professionally and efficiently.
- Process customer orders and payments and maintain accurate customer records.
- Coordinate and support volunteer meal delivery rosters.
- Demonstrate flexibility by supporting the team wherever needed to ensure the smooth delivery of services.
About You
To be successful in this role you will have:
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A genuine passion for delivering outstanding customer service.
- Excellent organisational skills with the ability to prioritise competing tasks and meet deadlines.
- Confident written and verbal communication skills.
- Strong computer skills, including experience using Microsoft Office and database systems.
- Excellent attention to detail and accurate data entry skills.
- A positive, adaptable and team-focused attitude.
Essential Requirements
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Current unrestricted Driver's Licence.
- Current First Aid Certificate (issued within the last 12 months), or willingness to obtain.
- Current NDIS Worker Screening Check, or willingness to obtain.
Application Instructions;
Please submit your application online and include a resume uploaded as one document.
Shortlisting will commence immediately.
Chorus is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply.
Applicants must have the right to live and work in Australia.
We work with communities and alongside people to support them to live the life they choose, with a particular focus on seniors and people living with disability and mental illness. Ultimately, we exist so local communities can thrive.
