PRIMARY PURPOSE OF THE ROLE
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To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
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To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
KEY RESPONSIBILITIES
General Administration
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Answer the switchboard in a courteous and professional manner.
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Liaise with patients and their families in a compassionate manner.
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Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
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Responsible for petty cash dispersal and reconciliation.
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Responsible for maintaining the levels of and ordering general office supplies.
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Provides assistance with the quality improvement program.
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Book ambulance transport for patients if required by the clinic.
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Liaise with Doctors in booking patient appointments if required by the clinic.
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Other duties and responsibilities as assigned.
Billing Administration
- To admit and discharge patients within a centralized billing system.
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To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
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To conduct eligibility checks on all new patients with their Private Health Fund.
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Prepare invoices and credit notes in relation to revenue generation.
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Prepare and collate all required supporting documentation required to accompany invoices.
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Undertake banking procedures for all cheque and cash payments.
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Prepare and maintain an accurate record management system of all patient records.
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Prepare and maintain reconciliation records.
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Forward ISIS data to State related Health Commission on a monthly basis.
- Forward HCP data to Private Health Funds on a monthly basis.
- Assisting other clinics entering billing as required.
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Assisting the Operations Manager in billing trouble shooting with clinics.
Patient Service:
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Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
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Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
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Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
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Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
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Manages the ordering of all stock and consumables for the operation of the clinic.
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Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
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Maintains Clinical Manager database.
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Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
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Stamps pathology forms with Doctor’s information and place in billing area.
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Coordinates collection of blood samples by pathology lab, help spin blood before collection.
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Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
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Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
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Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
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Assist nurses in lining machines if required by the clinic.
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Liaise with Pharmacy in organising patient medication and drugs if required by the clinic.
COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
Essential:
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2 years’ experience in a similar role
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Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
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Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
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Knowledge of Work Health and Safety as it relates to the role within the facility
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Understanding of the Quality improvement process and risk management obligations
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Demonstrated skills in food preparation and presentation
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Office skills, including filing and answering telephone enquiries
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Completion of a Patient Service Assistant Certificate or equivalent qualification
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Computer competence in MS Office.
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Excellent Customer Service skills.
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Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
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Demonstrated commitment to quality improvement initiatives.
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Team player
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Work with confidentiality, discretion and maturity.
