Department: HS Sydney
Department/Agency: Department of Communities and Justice
Location:
Surry Hills, NSW, AU, 2010
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Req ID: 84805
Housing Manager
Location: Sydney District - Surry Hills/Strawberry Hills Office
Opportunity: Ongoing position
Salary: Clerk Grade 7/8- $116,981 - $129,492 pa plus superannuation and annual leave loading
Generous leave entitlements including flex leave
Talent pool will be created for future vacancies within Sydney District
Build a career with the Department of Communities and Justice, Homes NSW
Industry leading training and ongoing career development and support
About the Role
Housing Services is portfolio area under the Homes NSW umbrella. Homes NSW is a newly established division within the Department of Communities and Justice (DCJ) with the vision to deliver quality homes and services that change lives and end homelessness.
Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof.
The Housing Manager manages the day-to-day work of housing client service teams, providing direction, support, guidance, advice, and feedback to team members.
The Housing Manager also reviews operational data and reports and facilitates the delivery of quality outcomes including customer centred service delivery, strong partnerships for impact and a thriving and empowered workplace.
What you’ll do
Housing managers collaborate closely with Team Leaders to support the overall functionality and cohesion of the team in:
responding to crisis whilst balancing complexity and challenging situations
effectively responding to the needs of customers and delivering excellent customer service
ensuring that service delivery is efficient & that targeted goals and KPI’s are achieved.
You will demonstrate strong management skills within your daily interactions and have a clear understanding of how planning, leading, organising and monitoring contributes to being an effective manager.
Regular travel and field work is a requirement of this position.
What we are looking for
In this role, you will:
Monitor service standards and uplift practice to promote adherence to the housing practice standards
Ensure services are delivered in compliance with legislation and policy
Undertake resource planning
Foster team development and drive performance improvement
Assist with complex service issues and policy interpretation
Communicate and negotiate to efficiently foster and manage key stakeholder relationships internally and externally
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
1. Describe a time when you managed a complex customer service issue involving competing priorities and vulnerable clients. What was the situation, what actions did you take, and what was the outcome?
2. Provide an example of how you have led or supported a team while building effective partnerships with community organisations or government agencies to improve client outcomes. How did you influence stakeholders, support staff performance, and achieve results?
Applications close 11:59pm on Friday 24th of July 2026.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Victoria Attard on 0436 483 160 or via email
[email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on 0498 091 786 or via email
[email protected]
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
