What will you be doing?
You will lead the delivery of growth and KPI objectives set for the Coles account through:
- Managing and developing a high-performance account team to provide excellence in consultative
service to Coles;
- Building strong relationships with senior stakeholders across the Coles portfolio
- Owning and growing the Coles partnership through commercially grounded, insight-led thinking that
positions Circana as a strategic partner rather than a service provider
- Partnering with the Circana leadership group and cross-functional teams to shape and execute
broader retail initiatives
Job Responsibilities
Client Engagement & Deliverables
- Maintain high levels of engagement with Coles, including being present onsite approximately three
days per week
- Act as the senior insights voice in key client forums, confidently guiding conversations, shaping
narratives, and leading insight presentations
- Proactively identify opportunities to elevate discussions with Coles, using insight to challenge existing
thinking and influence direction
- Ensure all deliverables are commercially relevant, clearly articulated, and grounded in practical
application
Account Management
- Work closely with Coles to identify business needs and objectives, influencing and negotiating
solutions that balance client priorities with Circana’s commercial agenda
- Take ownership of commercial KPIs for the account, driving delivery against revenue and growth
targets
- Maintain clear, consistent communication with internal stakeholders, ensuring visibility of program
progress, risks, and decisions to support aligned and timely outcomes
- Coach the team on how to effectively sell ideas, insights, and solutions in client environments
- Confidently manage scope, workload and resourcing discussions, including pushing back when
required to protect capacity and business priorities
Relationship Management
- Build strong and effective relationships with senior level stakeholders, becoming a visible and trusted
point of leadership within the Coles environment
- Navigate conversations with confidence, knowing when and how to lean in
- Actively seek out and initiate conversations onsite to strengthen relationships and uncover new
opportunities
- Demonstrate strong industry and retailer knowledge, using this to shape discussions and influence
outcomes
- Drive improved efficiencies and better client outcomes through clarity, prioritisation, and disciplined
delivery
Insights & Analysis
- Lead the development and delivery of high-quality insights across multiple data sets, ensuring
thinking is sharp, commercially focused, and actionable
- Ensure excellence in analytical approach, storytelling, and interpretation of insights, incorporating
multiple data sources where available
People Management & Leadership
- Set clear direction for the team, lifting the quality of thinking, storytelling, and output across all
workstreams
- Inspire, motivate, and develop a high-performing team, coaching individuals to grow confidence,
capability, and commercial thinking
- Actively mentor team members to strengthen client presence and storytelling skills
- Provide regular, constructive feedback and use the performance review process to accelerate
development
- Align individual and team development plans with Coles’ evolving needs and expectations
Requirements
- Tertiary qualification in Business, Management, Commerce or a related discipline preferred
- 7+ years’ experience within the FMCG industry, ideally gained in an agency, supplier, or retailer
facing environment
- Strong people leadership capability, with the ability to influence, motivate, and develop others
- Exceptional client service skills, with a proven ability to build and sustain senior stakeholder
relationships
- Strong commercial acumen, including business development experience and the ability to drive
growth
- Excellent understanding of analytical concepts related to market, sales, and shopper data
- Highly effective communication and presentation skills, both written and verbal
- Strong organisational skills and attention to detail, with the ability to plan effectively and execute
with discipline
Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors
sit at the core of our organisation. Therefore, we always look for people who can continuously champion
these behaviors throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Center on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position can be located in the following area(s): Melbourne.
