Under s25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal and Torres Strait Islander community.
About the Indigenous Respiratory Outreach Care Team
The Indigenous Respiratory Outreach Care (IROC) team provides lung health assessments and specialist care for children and young people with respiratory and breathing conditions. We work with families and communities to increase awareness and understanding of lung health and respiratory conditions. Through strong partnerships with local healthcare providers, we support coordinated care and build local capability by providing education, training, and ongoing support to healthcare professionals in regional and remote communities.
About the Role
In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:
Provide excellent customer service in a friendly and helpful manner and maintain the ability to communicate clearly and confidently with parents, patients, members of the public and department staff in all forms of communication.
Answer enquiries and provide accurate advice and support to parents, patients and colleagues on all matters relating to the respiratory and sleep appointments/studies.
roficiently complete functions associated with the wait listing of patients, appointment management including cancellations, re-scheduling and removals. Alongside referral management and accurate data collection.
Experience in managing a high level of phone calls, emails and internal correspondence.
Complete all documentation relevant to admissions and discharges in accordance with Queensland Health an CHQ HHS administrative processes.
About Children's Health Queensland Hospital and Health Service (CHQ HHS)
Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
Opportunities for professional growth and development
Competitive renumeration
Annual pay increases
12.75% employer superannuation contribution
17.5% annual leave loading
Salary packaging
Employee wellness and assistance program
Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
