Billing Support Officer (200942)
Permanent Full Time - 36.25 hours per week
$75,469.99 to $81,061.94 Annually + 13% super
RCC Officers' Level 2
Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as a Billing Support Officer
Are you passionate about delivering accurate, high‑quality billing services and providing exceptional customer support?
Sitting within Council’s Water Billing Team, this role supports accurate water consumption and property billing services in a fast‑paced, high‑volume environment. You will play a key role in maintaining critical property and billing data, ensuring accuracy, compliance, and timely service delivery while supporting both internal teams and the community. If this sounds like you, we invite you to apply for the Billing Support Officer position at Redland City Council!
Your responsibilities will include:
- Accurately maintaining property, rating and water meter information, with a strong focus on detail and data quality.
- Providing responsive customer service to internal teams, external customers, ratepayers and property owners.
- Processing billing‑related tasks such as property updates, search requests, water consumption records and financial transactions.
- Supporting the Integrated Customer Contact Centre by assisting with rates and water enquiries.
- Managing workflows, meeting deadlines and proactively resolving gaps or issues.
- Contributing to continuous improvement by updating work instructions and sharing knowledge across the team.
Skills and experience:
- Computer literacy, including proficiency in Microsoft Word and Excel, with a commitment to data accuracy.
- Well developed interpersonal and verbal communication skills, with the ability to build positive working relationships.
- Effective time management skills and confidence working under pressure in a high‑volume environment.
- Analytical and problem‑solving ability to investigate issues and identify solutions.
- Clear written communication skills to prepare accurate records and customer correspondence.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.
More reasons to love working with us:
- Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
- Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
- Optional purchased leave available after probation.
- Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.
Eligibility:
- Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Please include:
A one-page cover letter outlining how you meet the role requirements
Your current resume, detailing your skills, experience, and career history
Note:
- We do not accept email, hard copy or third-party applications.
- You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.
For more information about this position (200942), please contact Meredith Boyle on (07) 3829 8825. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 16/08/2026.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]
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