Role
Retail Manager
Company:
Brooklyn Donuts Hornsby
Location
Hornsby, Sydney NSW
Employment Type
Full-time, Permanent
Salary
$80,000 – $90,000 per annum + Superannuation
About the Role
Golden BD Hornsby Pty Ltd (Brooklyn Donuts Hornsby) is looking for an experienced and motivated Retail Manager to lead our busy café and retail store in Hornsby.
This is a hands-on leadership role where you'll work alongside your team to deliver exceptional customer service while overseeing all aspects of daily store operations. You'll be responsible for driving sales, leading and developing the team, managing inventory, maintaining operational standards, and ensuring the business consistently delivers an outstanding customer experience.
Key Duties & Responsibilities
· Oversee the day-to-day operation of the Hornsby store, ensuring the store is properly staffed, stocked and ready for trade throughout the day.
· Lead and supervise the store team across daily shifts, allocating responsibilities and providing hands-on support during busy trading periods.
· Prepare staff rosters based on expected customer traffic, trading hours and operational requirements, while monitoring labour costs and arranging shift coverage when required.
· Recruit and onboard new team members and provide ongoing training in customer service, product knowledge, POS procedures, food handling and store operating standards.
· Monitor the quality and presentation of donuts, coffee, frappes and other products to ensure customers receive consistent products that meet Brooklyn Donuts' standards.
· Manage stock levels for donuts, ingredients, beverages, milk, coffee supplies, packaging and other store consumables, including placing orders and coordinating deliveries.
· Conduct regular stocktakes and monitor product usage, spoilage and wastage, adjusting ordering levels based on sales patterns and customer demand.
· Monitor daily and weekly sales performance, customer traffic and product demand and identify opportunities to improve store sales and overall performance.
· Ensure the team delivers fast, friendly and consistent customer service, particularly during peak shopping centre trading periods.
· Handle customer enquiries, feedback and complaints and resolve service or product issues in a professional and timely manner.
· Oversee POS transactions, cash handling, daily till reconciliation, banking and end-of-day reporting, and investigate any discrepancies where required.
· Maintain the presentation of the store, including product displays, menu and promotional materials, service areas and customer-facing areas, in accordance with Brooklyn Donuts' brand standards.
· Coordinate the implementation of new product launches, seasonal ranges, promotional offers and in-store campaigns and ensure team members are familiar with current products and promotions.
· Manage and coordinate customer orders received through the store's ordering systems, including advance and larger orders, and ensure they are prepared and available for collection as required.
· Ensure appropriate food safety, hygiene, cleaning and workplace health and safety procedures are followed by all team members throughout daily operations.
· Monitor staff performance, attendance and conduct, provide regular feedback and coaching, and address performance or operational issues where required.
· Maintain store records and provide management with updates on sales, staffing, stock levels, wastage, customer feedback and other operational matters.
Required Qualifications & Experience
- At least two years' experience in a Retail Manager or similar leadership role.
- At least a relevant Diploma-level qualification or higher.
- Demonstrated experience leading and developing a team in a fast-paced retail or hospitality environment.
- Strong understanding of rostering, labour management, inventory control and budgeting.
- Excellent communication, leadership and organisational skills.
- Ability to analyse business performance and implement strategies to improve sales and customer satisfaction.
- Experience using POS systems and Microsoft Office applications.
- Food Safety Supervisor Certificate (or willingness to obtain) is desirable.
About Golden BD Hornsby Pty Ltd
Golden BD Hornsby Pty Ltd is the franchisee operating Brooklyn Donut & Coffee Co. at Westfield Hornsby. We are dedicated to providing customers with premium handcrafted donuts, specialty coffee and exceptional service while maintaining high standards of operational excellence.
We are looking for an experienced Retail Manager to lead our store operations, oversee a team of employees, drive sales performance and ensure outstanding customer experiences. This is an excellent opportunity for a motivated retail professional seeking a long-term leadership role within our growing business.
Why Join Us?
- Competitive salary package.
- Career progression opportunities within a growing national brand.
- Ongoing leadership training and development.
- Supportive and collaborative management team.
- Staff discounts.
- Work in a fun, energetic and customer-focused environment.
Employer Questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a Retail Store Manager?
- Do you have experience managing labour budgets and staff rosters?
- Do you hold a Food Safety Supervisor Certificate?
Pay: $80,000.00 – $90,000.00 per year
Benefits:
Work Location: In person
