Introduction:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!
Description:
As a Ramp Crew Leader, you are responsible for leading a team throughout aircraft arrivals, turnarounds, and departure operations, ensuring operations are delivered in a safe and efficient manner. In the role, you provide day-to-day direction, coordination, and leadership to team members, ensuring operational standards, safety and on-time performance targets are consistently achieved. You are responsible and accountable for ensuring accurate loading and unloading of aircraft in accordance with load instructions.
Your work will include:
Service Delivery
Deliver services on behalf of Star Aviation customers, ensuring compliance and safety regulations are always met to the highest standards
Allocate work tasks applicable to the aircraft movements, ensuring staff are positioned and equipped appropriately, ensuring adherence to on time performance metrics
Ensure timely completion of baggage loading and unloading, aircraft marshalling, GPU and tug operations, aircraft cabin cleaning, and all other applicable tasks associated with aircraft movements
Ensure accurate loading and unloading of aircraft in accordance with load instructions provided by the airline
Ensure baggage reconciliation is completed in line with aircraft requirements
Responsible for courteous, prompt, accurate and careful handling of customer baggage, air freight and company material
Represent both the Airline and Star to the highest-level ensuring customer satisfaction
Report to the on-shift Duty Manager in a timely manner on any issues or activities likely to influence operations or relations with airline customers
Communicate effectively with both Star Aviation and Airline representatives
Ensure compliance with all Uniform & PPE requirements
People and Shift Management
Manage key personnel ensuring the operations are being delivered in an efficient and safe manner
Conduct pre and post flight briefings to ensure key personnel are aware of operational requirements
Always lead by example, ensuring yourself and your team act in accordance with Star Aviation guidelines and appropriate professional standards
Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements
Identify and resolve problems/conflict at ground level
Reporting matters of significance in a timely manner to relevant stakeholders
Cabin Cleaning / Fleet Presentation
Deliver Cabin Cleaning services on behalf of Star Aviation customers in accordance with the Airlines procedures under the direction of the Duty Manager
Cleaning the aircraft interior, including but not limited to seats, sidewalls, ceiling panels, carpet, galleys, and cabin lavatories
Waste removal
Linen change
Management of GSE
Ensure the safe and secure operation of all equipment
Report equipment malfunction to the on-shift Duty Manager
Test all relevant equipment for serviceability before use via company process
Skills and Experiences:
Essential Skills & Experience
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Competent in the operational requirements of Ground Handling
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Thorough understanding of ramp safety, airside operations and equipment handling
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Awareness of the importance in achieving on time performance goals in an efficient and safe manner
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Excellent organisation and time management skills
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Strong ability to multi-task, prioritise and meet deadlines
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Customer focus to deliver exceptional service
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Ability to adapt to changing priorities and situations
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Able to work well in a fast-paced team environment
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Health and Safety training
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Safe Manual Handling Practices
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Warden Training
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Conflict Resolution
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Intermediate skills for Microsoft Office Suite
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Cable of report writing, in plain and clear English
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Capable of using ground to ground radio equipment
Mandatory requirement
The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements.
