About Urban Health Group
Urban Health Group brings together three leading healthcare and wellness brands under one roof at Level 1, 80 Mount Street, North Sydney. We are a fast-growing, integrated practice and we are looking for a Practice Manager to help lead it.
Urban Physiotherapy North Sydney's leading allied health clinic — evidence-based physiotherapy, sports rehabilitation & injury management
Urban Pilates North Sydney's first physiotherapist-designed Reformer Pilates studio — clinical technique, small classes, boutique studio
Urban Ergonomics - Specialist workplace ergonomics consulting — workstation assessments, corporate wellness & onsite physiotherapy
About the role
This is a senior, high-impact position — not a reception role. As Practice Manager you will oversee the daily operations of all three brands, lead the front-of-house team, and work directly with the director to drive performance and growth. You will own clinical workflows, client experience, financial reporting, and business development support across a thriving multi-brand practice.
Salary$70,000 – $100,000 Based on Experience
Work type - In person only
Location: North Sydney NSW
What you'll do
- Lead daily operations across Urban Physiotherapy, Urban Pilates, and Urban Ergonomics
- Manage, mentor and roster front-of-house and administrative staff
- Own appointment scheduling, diary optimisation, and client experience across all three brands
- Oversee billing, HICAPS, Medicare, and third-party payer processing
- Monitor KPIs and prepare operational reports for the director
- Manage corporate client accounts and B2B service delivery for Urban Ergonomics
- Drive client retention, referral growth, and revenue improvement initiatives
- Develop and maintain clinical and administrative SOPs
- Coordinate marketing, social media, and community engagement activity
- Ensure compliance with healthcare regulations and WHS requirements
About you
- Demonstrated experience in practice management or senior clinic/health administration (allied health, physiotherapy, fitness or corporate health setting preferred)
- Strong leadership skills — you know how to build team culture and manage performance
- Sound commercial acumen: you can read a KPI dashboard and proactively improve results
- Confident with practice management software (Cliniko, Nookal or similar) and Microsoft Office
- Exceptional attention to detail and ability to manage competing priorities
- Proactive, solutions-focused mindset with excellent communication skills
- Genuine passion for health, wellness, and delivering an outstanding client experience
Experience with HICAPS, Medicare billing or ergonomics/corporate wellness accounts is a bonus.
What we offer
- $70,000 – $100,000 salary depending on experience
- Performance-based incentives
- Complimentary Urban Pilates membership
- Free food and drinks on-site
- Employee mentoring programme
- Professional development support and funded training
- A senior role at the heart of a growing, respected health group
Requirements
- Must be able to reliably commute to North Sydney NSW 2060 — in person role, no remote work
- Full working rights in Australia required
- Minimum 1 year in a practice management, operations, or senior administration role
- Strong written and verbal English communication skills
To apply: Submit your CV and a brief cover letter to [email protected] — applications reviewed as received.
Pay: $70,000.00 – $100,000.00 per year
Benefits:
- Employee discount
- Employee mentoring program
- Free drinks
- Free food
Work Location: In person
