The Calile, a family-owned luxury hotel operated by TFE Hotels, has been a benchmark for outstanding hospitality since its opening in 2018. Now entering its seventh year, we are proud to be ranked No. 34 in The World’s 50 Best Hotels 2025, marking our third year on the list. This achievement, along with earning a One Michelin Guide key and being listed among Tatler Asia’s Best Hotels 2025, reflects the dedication of our passionate team.
The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.
The Position
We are seeking an experienced full-time In-Room Dining Supervisor to lead the day-to-day delivery of our in-room dining experience at The Calile.
Reporting to the Conference & Events Operations Manager, you will oversee service operations, coach and support the Food & Beverage Attendant team, and work closely with our culinary and hotel operations teams to ensure every guest experience reflects The Calile standard.
This is a hands-on leadership role for someone who thrives in a fast-paced environment, leads from the front, and takes pride in delivering thoughtful, accurate and memorable service.
About You
- Success in this role requires a leader who is calm under pressure, naturally collaborative and committed to delivering thoughtful service
- Previous supervisory experience within a hotel, restaurant, in-room dining or premium food and beverage environment
- A track record of delivering high-quality guest experiences
- The ability to communicate effectively and build positive relationships across departments
- Confidence managing competing priorities in a fast-paced operational environment
- Experience developing, motivating and supporting team members
- Exceptional attention to detail, presentation and service standards
- Flexibility to work a rotating roster, including weekends, public holidays and evenings
- A practical, hands-on leadership style and a willingness to contribute wherever needed
Why Us?
- Growth and Development opportunities with an expanding global brand.
- Discounted on-site parking – $7 flat rate.
- Additional leave benefits of – birthday, study, life and more.
- Unlimited complimentary barista coffee whilst on duty.
- Global TFE-wide discounted accommodation for staff members, friends, and family (including The Calile Hotel).
- Complimentary stay at The Calile Hotel.
- James Street Precinct retailer discounts.
- Inclusive and collaborative working culture encouraging diversity in thinking and idea generation.
As a Calile team member, you’ll become part of a close-knit community operating one of Brisbane’s busiest hotels. We aim to meet our customers’ needs with honesty, integrity, and care. The Calile Hotel was developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning, and career guidance because we know it makes our hotels better places to stay and work.
A Glimpse of The Calile: https://www.instagram.com/thecalilehotel
