Classification: Senior Officer Grade B
Salary: $149,172 - $167,151 plus superannuation
Position No: 54230
Directorate: City and Environment
Advertised (Gazettal date): 11 June 2026
Contact Officer: Syienny Susanna on [email protected] or (02) 6205 8764
Details: Transport Canberra is seeking an experienced and people-focused leader to drive high-quality customer experiences across Canberra’s public transport network. This role leads a small, dedicated team responsible for delivering day-to-day customer service and bringing TC’s customer strategy to life. You will help ensure the customer voice is heard and support ongoing improvements to how services are delivered. You will use data and insights to improve services, introduce new approaches and technologies, and work collaboratively across the organisation and with community partners to ensure services meet the needs of all users.
We are looking for people who enjoy working with others, remain calm when handling complex or sensitive enquiries, and are committed to delivering positive outcomes for the community. This is an opportunity to influence meaningful change, foster a positive team culture, and improve how government services connect with the community.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Notes: This is a temporary position available for a period of six months with a possibility of extension up to 12 months and/or permanency. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. This position is situated in a workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT.
How to Apply:
Interested candidates are requested to:
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Submit a pitch not exceeding two-pages, demonstrating their ability and experience to perform the role, including Skills, Knowledge and Behavioural capabilities found in the attached Position Description.
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A current curriculum vitae.
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Contact details of two referees.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
City and Environment
City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.
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This is a temporary position available for a period of six months with a possibility of extension up to 12 months and/or permanency.
