Position Overview
The role is part of the Court Support and Improvement Team. This team provides high-quality Court support services to Judges, Registrars and their staff, and to the general public and legal practitioners.
Major Activities
You will be required to carry out a diverse range of tasks and perform a variety of courtroom activities including: setting up courtrooms, opening and closing Court, handing up documents, swearing in witnesses, operating courtroom technology (including video conferencing equipment) and supporting digital litigation practices (such as online hearings and live streaming) From time to time, you may also be required to assist other Court Operations staff with administrative tasks.
Whilst this a casual position, it is expected that Court Officers are available a minimum of three days a week.
Key Relationships
External Relationships:
- Legal practitioners & other court clients – Provide the highest level of quality client service.
- Interstate Registries
- Other courts/Tribunals
- Interpreter providers
- Court Reporting Services
Internal Relationships:
- Judges’ chambers – Liaise with Judges and their staff
- Registrars
- Court Operations Staff
Competencies & Attributes
Courtesy and Client Service
- Courtesy and Professionalism – Deals with clients and Court staff with courtesy and respect. Communicates messages professionally. Is alert and attentive to the needs of the Court.
- Service Delivery – Demonstrates an understanding of client service standards and works to achieve those standards. Looks for and proposes improvements.
- Problem solving – Demonstrates an ability to identify problems, propose solutions and work within and across teams to get the right result.
- Personal Presentation – maintain a neat and well-groomed appearance suitable for the Court.
Innovation and Continuous Improvement
- Technology – Demonstrates an understanding of existing Court applications and the role of technology in the future of the Court, seeks to use relevant technical applications efficiently and effectively, and is confident in the use of technology.
- Focus on improvements – Considers and communicates opportunities for improving ‘the way in which things are done’.
- Response to change – Responds in a positive and flexible manner to change.
- Personal Development – Demonstrates self-awareness and a commitment to personal development.
Excellence in Professional Practice and Procedure
- Professional Knowledge –Understands the role of the Court and its place in the Australian Legal System.
- Procedural Excellence – Follows work procedures accurately providing sound procedural advice where applicable.
- Achieves Results – Establishes task plans and simple project plans in consultation with supervisor/team leader.
Working Relationships & Leadership
- Leadership and Mentoring – Identifies opportunities to work with supervisors and colleagues to draw on their perspective and expertise.
- Teamwork – Demonstrates an ability to work as a team member and offer support to other members of the team as necessary. Demonstrates an ability to work with limited direction, establish priorities, organise workload and meet deadlines.
- Communication – Communicates clearly and positively, including actively listening to colleagues and clients. Shares information and ensures others are kept informed of issues.
Formal Qualifications
Legal qualifications or previous experience working in a legal environment would be highly regarded but is not essential as full training is provided.
How to Apply
To apply, please complete the application form on the Court’s careers portal.
As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application.
If you have any issues with applying, please email [email protected]
Contact Officer
For more information, please contact Shannyn Rickman via email: [email protected] or by phone: (02) 8099 8544
Work Location: In person
