Position Overview:
Position requires customer service focused support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of business to support incidents, problems, and requests. Requires hands-on troubleshooting skills, strong customer support and client handling abilities, experience with Active Directory user management, Outlook and application issue resolution, and the ability to work proactively and independently in rotational shifts.
Primary Responsibilities:
- Identify, log, troubleshoot, and resolve technical problems related to hardware, software, Outlook, and other end-user applications
- Provide high-quality customer support and handle client interactions professionally and effectively
- Hands-on creation, modification, and management of user accounts in Active Directory and Azure AD
- Perform new user onboarding and offboarding, including access provisioning and permissions
- Administer and maintain end-user accounts, access rights, and security policies
- Manage End-Point security including viruses, malware, and spam protection
- Install, configure, maintain, and troubleshoot Windows 11 laptops and peripherals
- Practice network asset management and maintain accurate documentation
- Identify system improvements and proactively recommend changes
- Ensure work is completed within defined SLAs and departmental guidelines
- Participate in rotational shift schedules to support business needs
- Perform other duties as assigned
Position Requirements
Education:
- Bachelor’s degree in the field of computer science or relevant field and 2-3 years equivalent work experience.
- Preferred Certifications: M365, Cloud Infra and Network+
Experience:
- 2–3 years of hands-on experience in End User Support
- Strong hands-on experience with Active Directory user administration
- Experience with Outlook and other Microsoft Office / enterprise application troubleshooting
- Experience with IT support ticketing systems
- Azure AD user provisioning and administration
- Microsoft MFA
- SharePoint Online
- Exchange Online / 2019
- Windows 11 imaging and support
Skills Required:
- Strong troubleshooting and analytical skills
- Hands-on experience with Active Directory and user account management
- Strong customer support and client handling skills
- Excellent Outlook and application-level troubleshooting skills
- Self-oriented, self-motivated, proactive, and adaptable
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Ability to prioritize and execute tasks in a high-pressure environment
- Strong attention to detail
- Team-oriented mindset with strong collaboration skills
Work Conditions:
- Willingness to work at least three days per week from office
- Ability to lift and transport computer equipment and peripherals if necessary
- Occasional inspection of cables and hardware installations
About Us
CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.
CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.
Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.
Equal Employment Opportunity
CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.
CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected] (mailto:[email protected])
