You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
The position holder is required to communicate effectively and accurately in a friendly
professional manner:
- To answer inquiries from community and stakeholders in person, on the phone or via
email.
- To facilitate in person tours of hirable spaces and answer questions about the facility
- To negotiate with relevant team members and respond to issues arising with
stakeholders at various levels.
- Identify issues and contribute strategies to assist team performance.
- To ensure effective communication exists within the team so all internal stakeholders
are aware of upcoming venue hires and their responsibilities for each event
JUDGEMENT & PROBLEM SOLVING
- Apply sound judgment in managing venue hire logistics, including resolving booking
conflicts, staffing requirements, last-minute changes, or client concerns while
maintaining a high standard of customer service.
- Assess and respond to the specific needs of hirers, determining appropriate solutions
within Council policies, venue capabilities, and time constraints.
- Balance competing priorities and deadlines effectively, using initiative and time
management skills to ensure seamless delivery of services.
- Adapt to unexpected situations during events (e.g., technical issues, weather impacts,
or customer dissatisfaction) with practical, customer-focused solutions.
AUTHORITY
- Decisions are guided by existing procedures and precedent or made in consultation
with the immediate supervisor.
- Decisions made by the job holder affect the work and activities of others within the
section or from a specific project team.
- The work of the jobholder influences the community within a specified service line
through the application of technical skill or application of regulatory requirements.
- The jobholder is responsible for ensuring that operational safety standards or other
requirements are met at an operational level.
- The job holder has little or no responsibility for budget development but will work in
collaboration with the immediate supervisor to facilitate improvements
