Job description
Job type: Casual - (SLA : Next business day /4 hours response time)
Experience: 2 to 3 years of relevant Experience
Required Duties & Skills:
Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
- Providing IT support on client site
- Windows OS
- Windows Server/AD basic knowledge
- Microsoft Office applications (O365)
- Basic understanding of network devices (Cisco and HP)
- Basic understanding of Network topology (TCP/IP, DNS, WINS)
- Experience managing mobile devices
- Experience managing printer support
- Experience of working in an ITIL environment
- Basic understanding of first level application support
- Strong customer service mindset
- Conduct support operations with global team and tools on a day-to-day basis
- Willingness to travel, not more than 20% of working time
- Excellent interpersonal and communication skills – in verbal and written English.
- Local language requirement based on service location
Primary Skill
- Good understanding of IT Service Management processes and practices
- Demonstrates a positive and productive attitude
- Manages to prioritize tasks and work under pressure
- Inspires the trust of others
- Follows organization’s goals, values, policies, and procedures
- Manages competing demands, frequent changes, and uses time effectively
- Strong business understanding
- Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
- Problem solving capabilities
Job Type: Casual
Schedule:
Work Authorisation:
Work Location: In person
Job Type: Full-time
Pay: $25.00 – $35.00 per hour
Application Question(s):
- Do you have full working rights to Work In Australia
Work Location: In person
