Roselands Dental Practice is seeking an experienced and confident Senior Dental Receptionist to take ownership of our front desk and play a key role in the daily running of the clinic.
We are a small, well run 2 chair practice with a close-knit team, and this role is suited to someone who is proactive, organised, and comfortable taking responsibility.
This is not a standard reception role. We are looking for someone who can control the books, communicate confidently with patients, and work closely with dentists to maximise the schedule and overall efficiency of the practice.
About the Role
You will be the first point of contact for patients and a central part of the team, responsible for ensuring the diary is well-managed, patients are looked after, and the clinic runs smoothly day-to-day.
Full-time (5 days per week)
(Flexibility to 4 days for the right candidate)
Key Responsibilities
- Manage all front desk duties including calls, bookings, and patient enquiries
- Take ownership of the appointment book and optimise the schedule daily
- Maximise chair utilisation by filling gaps and condensing appointments effectively
- Offer structured appointment times (1–2 options) to maintain a busy, controlled diary
- Communicate clearly and confidently with patients regarding treatment and bookings
- Work closely with dentists to ensure smooth patient flow and efficient use of time
- Manage recalls and support patient retention
- Assist with treatment coordination, billing, and accounts
- Maintain a high level of organisation and professionalism across the front desk
About You
We are looking for someone who:
- Has strong dental reception experience (essential)
- Is confident, clear, and professional when speaking with patients
- Can take control of the diary and manage a busy schedule effectively
- Understands how to maximise appointment slots and improve efficiency
- Communicates well with dentists and works collaboratively
- Is organised, proactive, and solutions-focused
- Is comfortable working within a small team environment and taking ownership
Essential Experience
- Dental industry experience (required)
- Strong understanding of dental workflows and scheduling
- Experience with Dental4Windows (preferred)
- Confident with HICAPS, Medicare, billing, and treatment coordination
Why Join Us
- Small, supportive team environment
- Well-established, reputable practice
- Opportunity to take ownership of the front desk
- A clinic that values organisation, efficiency, and patient care
If you are an experienced dental receptionist who can confidently manage the front desk and contribute to a well-run, efficient clinic, we would love to hear from you.
Located in HomeCo, Roselands Shopping Centre with free parking.
Please apply with your CV.
Shortlisted candidates will be contacted.
Pay: $75,000.00 – $82,500.00 per year
Work Location: In person
