IT Development Specialist
Clerk Grade: 7/8; $116,981 - $129,492 plus super
Employment Type: Ongoing, Fulltime
Location: Parramatta
Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
This role sits within the Service Desk & End User Services in the Scalable Deployment Solutions team.
About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
About the team:
Scalable Deployment Solutions is a high-performing team within the Department of Customer Service, responsible for delivering ICT deployment services to Service NSW centres across metropolitan, regional, and remote locations.
We are the engine behind the seamless technology integration that powers refurbished and new Service NSW Centres — ensuring each site is equipped to deliver modern, efficient, and customer-focused service experiences. From facial recognition cameras to self-service kiosks, we deploy the technology that enables the state's digital service transformation.
Our team culture values adaptability, collaboration, and initiative. Working closely with vendors, project managers, and stakeholders, we operate in a fast-paced environment where every deployment contributes directly to better outcomes.
What you will do:
The Deployment Specialist plays a key role in delivering end-to-end ICT hardware deployments across NSW points of presence by installing, configuring, testing, and supporting user technologies in collaboration with vendors and project teams, contributing to the NSW Government’s digital transformation agenda and improved community access to essential services.
Your Day to Day:
Lead and execute hardware deployments across Service NSW Centres, including travel to metro and regional locations.
- Install, configure, and test a wide range of hardware such as self-service kiosks, digital signage, POS terminals, facial recognition cameras, and conferencing systems.
- Perform on-site readiness checks, asset verification, and troubleshooting to ensure successful deployment outcomes.
- Liaise with vendors, technicians, and internal stakeholders to resolve deployment issues and manage escalations.
- Maintain deployment documentation and contribute to accurate "as built" records and handovers.
- Provide real-time support during go-live events and be a key point of contact during critical on-site activities.
- Contribute to programs that directly improve how NSW communities’ access and interact with government services.
To be successful in this role you will demonstrate:
- Experience coordinating and delivering ICT hardware deployments in dynamic, multi-site environments.
- Strong hands-on technical knowledge of device installation, setup, and troubleshooting.
- Excellent time and task management skills, with the ability to meet strict deadlines.
- Confidence in working independently on-site while also collaborating closely with diverse technical and non-technical stakeholders.
- A proactive, solution-focused mindset to tackle on-ground challenges as they arise.
- A passion for contributing to initiatives that improve government service delivery for communities across NSW
How to apply
If this role sounds like you click the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages) outlining how your skills and experience match the role.
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
- The opportunity for meaningful work that matters to all of us in NSW
- We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and make time for what counts
- Much more than just a job, you can build a career here
- Access to health and well-being programs including Fitness Passport
Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.
A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.
For enquiries relating to recruitment please contact Bryan Kreltszheim via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 11th September @9.59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
