You are passionate about all things data related with a positive attitude
We are a high performing team with a passion for innovation and continuous improvement.
Together we can deliver an exemplary experience for our stakeholders and the Group
Business Bank (BB) offers a wide range of services and solutions to our small to medium enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers.
CommSec is Australia’s leading online broker providing equities, international shares, exchange traded funds, research and margin lending services to our retail and sophisticated clients.
The CommSec Data and Insights Centre of Excellence (COE) is a central Data and Analytics function that supports the delivery of Data , Advanced Analytics and Data Science offerings for the entire CommSec business . The COE’s mission is to provide trusted data, capabilities and actionable insights in partnership with our stakeholders to drive customer experience, empower decision making and safeguard our data.
You’ll be part of the Insights and Decision Science Chapter within the Data COE, responsible for driving CommSec’s advanced analytics and data science capabilities. Our team plays a critical role in shaping strategic decision-making by delivering high-quality reporting, advanced analytics, and actionable insights. We partner closely with the business to translate data into meaningful recommendations, while also building and testing scalable data science solutions. Through robust analytics frameworks and innovative solutions, we help CommSec optimise performance, enhance processes, and manage risk more effectively.
Working in this team means being at the forefront of data, AI, and customer insight innovation , with the opportunity to influence how CommSec leverages emerging technologies such as GenAI and agentic AI to deliver better outcomes for customers.
As a Senior Data Scientist within the Customer Care – Hey CommSec & GenAI Squad, you will help shape and improve CommSec’s customer-facing GenAI and agentic AI capabilities. You will evaluate cha t- bot performance, generate insights and identify opportunities to improve experiences that retrieve CommSec digital content and provide customers with relevant portfolio insights.
You will work closely with Software Engineers, Product Owners, SMEs, Legal and Risk partners to turn analysis into practical improvements across agent design, prompting, retrieval quality and customer experience.
Other responsibilities will include
We’re interested in hearing from people who have
Please note that we’re interested in hearing from people who might not meet all the following criteria. We’re open to working with the right candidate to fill any skill gaps during your journey at CommBank.
Practical experience or strong interest in GenAI, LLMs, RAG, Agentic AI, prompting, model evaluation or AI experimentation.
Ability to work effectively with Software Engineers, Product Owners, SMEs, Legal, Risk and business stakeholders.
We support our people with the flexibility to balance where work is done with at least half your time each month connecting in our Sydney office.
We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.
