We are looking for a Customer Service Professional for an initial 8 week assignment (38 hours per week).
Freedom Kitchens have established our position as the leader in the kitchen industry due to our superior quality of products and service, flexible design solutions for today’s lifestyle needs and its reputation for meeting Australian Standards.
Our association with the TV series “The Block” means our Customers’ expectations are growing and as such we need to build a team of professionals to deliver exceptional service to our customers who have made such a significant investment.
About the role:
Located at Somersby on the Central Coast, we are a fast paced, high volume after sales customer service department. The Customer Resolution Consultant will handle complaints and disputes around a customer’s kitchen or wardrobe completion. This role is critical to our brands success and is often the pivotal moment to transforming a customer experience into one that is positive.
This role requires an individual that is customer centric, has a high attention to detail and superior problem solving skills. Due to the nature of this role it is critical that the successful applicant is confident, proactive, empathetic and resilient when handling negative feedback from customers.
- Review cases that arise from customers and other external sources.
- Manage customer complaints efficiently and effectively.
- Manage inbound and outbound communications with internal and external customers.
- Collaborate with various internal departments to identify new initiatives, corrective actions and areas of improvement.
- Contribute to the priorities of a team and effectively manage individual caseload.
What makes you perfect?
- Demonstrated experience resolving customer enquiries and complaints predominantly in a call centre or service centre environment.
- Experience in delivering exceptional customer experience.
- Enjoy problem solving and finding solutions.
- Resilience in a high-paced environment.
- Well-developed verbal and written communication skills.
- Strong time-management skills.
- Empathetic approach when dealing with customer complaints.
- Ability to read kitchen or building plans in desirable but not essential.
What we will offer you?
- The opportunity to join a market leader.
- Experience and coaching from established leaders in our industry.
- Stability and longevity with an established organisation.
- Access to employee benefits.
- Staff discount cards available.
If you are interested in this exciting opportunity, we would love to hear from you! Please send your resume to [email protected]
By applying for roles with us you will be consenting to complete relevant background checks and you have the appropriate working rights in Australia.
