About the Role As an NDIS Intake Officer, you will be the first point of contact for participants and play a critical role in ensuring a smooth and positive onboarding experience. Your responsibilities will include:
Key Responsibilities
- Respond to new participant inquiries and explain NDIS processes clearly.
- Collect and verify participant documentation for eligibility and compliance.
- Coordinate personalised care plans and service agreements.
- Schedule initial appointments and liaise with clinicians for timely service delivery.
- Maintain accurate records in our structured CRM system.
- Communicate with families, support coordinators, and allied health professionals.
- Advocate for participants to ensure their goals and needs are met.
- Monitor participant progress and assist with plan reviews.
- Provide administrative support to the clinical team as required.
What We’re Looking For
- Experience in NDIS intake, support coordination, or a related care field.
- Strong interpersonal and problem-solving skills.
- Excellent organizational and time-management abilities.
- Relevant qualifications in disability, social work, or case management.
- A client-first approach and commitment to professional integrity.
Why Work With Us?
At Reverence Community Care, we offer industry-leading benefits designed to support your career and wellbeing: Quarterly performance bonuses for exceptional work.
- Professional development allowance up to $1,000 annually – choose your own courses. Regular training sessions and mentoring programs.
- Clear career progression and leadership opportunities – internal promotions encouraged. Company-provided stationery
- 24/7 counselling services for staff wellbeing.
- Structured CRM system and amazing resources to make your work easier.
- Collaborative allied health team including Occupational Therapists, Speech Therapists, Behaviour Therapists, and Psychologists.
Pay: $30.00 – $35.00 per hour
Benefits:
- Employee mentoring program
- Professional development assistance
Application Question(s):
- Do you have a minimum of 1 year of experience in NDIS, intake, and administration?
Work Location: In person
