Online Travel Consultant
Happy Travels | Digital Sales | Byron Bay
Casual | 20–38 hours per week | On-site
Sell travel. Build a career. Do it from Byron Bay.
We’re growing our Online Sales team and looking for great salespeople who want to build a career in travel.
Based at our Byron Bay Head Office, you’ll spend your days talking to travellers from around the world and selling something people are genuinely excited to buy incredible trips, adventures and once-in-a-lifetime experiences across Australia, New Zealand, Fiji and beyond.
Our Digital Sales team is an important part of the future of Happy Travels. We’re constantly investing in the team, our systems and the way we connect with customers online, creating some exciting opportunities for people who want to join us now and grow alongside the business.
If you can sell, love working with people and want to be part of a high-energy team in one of Australia's best locations, we’d love to hear from you.
About Happy Travels
Happy Travels is one of Australia's leading backpacker travel agencies, helping travellers experience this part of the world for more than 25 years.
We’re passionate about travel, but our business has always been about people. Our teams help travellers turn an idea into an experience they’ll be talking about for years! Whether that's an East Coast adventure, sailing the Whitsundays, exploring New Zealand, hiring a campervan or putting together the trip of a lifetime.
Behind that is a close-knit team of people who work hard, have fun and genuinely enjoy the industry we’re part of.
The Opportunity
As an Online Travel Consultant, you'll work with inbound customers across phone, webchat, email and messaging, taking an enquiry and turning it into a great travel experience.
This is a genuine sales role. You'll uncover what your customer wants from their trip, recommend the right experiences, build itineraries, follow up opportunities and close bookings.
You’ll be working across a broad range of travel products, including East Coast adventures, international experiences and campervans, so there’s plenty to learn and plenty to sell!
You'll also manage your own pipeline using HubSpot and our booking and payment platforms. Being able to stay organised, follow up and keep multiple conversations moving is just as important as being great on the phone.
What We're Looking For
Sales experience is a must. Travel experience isn't.
We can teach you our destinations, products and systems. What we're looking for is someone who already understands how to connect with a customer, create excitement and confidently ask for the sale.
You’ll likely be a great fit if you:
- Have proven sales experience and know how to close
- Are confident communicating over the phone, webchat and email
- Can tell a story and get people excited about what they're buying
- Are organised and comfortable managing a busy sales pipeline
- Enjoy targets and are motivated by achieving results
- Pick up new technology and systems quickly
- Have the resilience to work in a busy, fast-moving sales environment
- Bring energy, accountability and a great attitude to your team
- Genuinely enjoy travel, people and creating memorable customer experiences
Travel industry experience and knowledge of HubSpot, WhatsApp Business or online booking platforms are a bonus, but not essential.
A Team You’ll Want to Be Part Of
You’ll join a Digital Sales team of people who are energetic, social, ambitious and customer focused.
It's a team that celebrates a great sale, shares knowledge, helps each other out and enjoys what we do. We expect people to work hard and take ownership of their results, but we also want work to be somewhere you enjoy showing up.
You'll have experienced people around you, ongoing coaching and plenty of opportunity to develop your product knowledge and sales skills.
And for people who perform and want more, there is genuine room to grow.
Why Happy Travels?
There’s a lot happening within Happy Travels, and particularly within our Digital Sales space.
Online sales will continue to play a major role in how we grow and connect with travellers, and we're building a team that can grow with it. Joining now means becoming part of that next stage rather than stepping into a department standing still.
Along with that, you'll get:
- Strong earning potential through performance incentives
- Genuine career progression within a growing travel company
- Ongoing sales, product and systems development
- Access to an incredible range of travel products and experiences
- A fun, social and supportive team culture
- The opportunity to turn sales experience into a career in travel
Most importantly, you're selling a product that's pretty easy to get excited about. These aren't just transactions, you're helping someone book the skydive, sailing trip, road trip or adventure they will remember for the rest of their life.
The Details
Location: Byron Bay Head Office – on-site
Employment: Casual, approximately 20–37 hours per week
Start: Early September
Our Online Sales team operates seven days a week, with shifts rostered between approximately 9:00am and 10:00pm.
You'll need flexibility to work across the week, including weekends and Public Holidays, particularly during our peak January–March travel period.
There are opportunities for casual employees to progress into permanent positions based on performance, values alignment and business needs.
Applicants must hold appropriate Australian working rights.
Ready for Your Next Adventure?
If you're a salesperson looking for more than just another sales job, this could be it.
Bring us your sales ability, energy and drive. We'll give you the travel knowledge, the experiences to sell, a great team around you and the opportunity to build your career with Happy Travels.
Apply now and come be part of what's next for Happy Travels.
Benefits:
Work Location: In person
