About Nusol
Nusol is growing its Melbourne team and is looking for an experienced NDIS Support Coordinator to join our supportive and growing organisation.
This is a great opportunity for a motivated Support Coordinator who values person-centred practice, participant choice and control, and quality outcomes.
We offer flexible working hours, ongoing participant referrals and a supportive team environment, giving you the flexibility and autonomy to manage your caseload while having the support of an experienced team.
About the Role
As a Support Coordinator with Nusol, you will manage an allocated caseload of NDIS participants and support them to understand, implement and make the most of their NDIS plans.
You will work closely with participants, families, carers, service providers, allied health professionals and the NDIA to coordinate effective supports and achieve participant goals.
Key responsibilities include:
- Manage an allocated caseload of NDIS participants.
- Build strong, professional relationships with participants, families and key stakeholders.
- Support participants to understand their NDIS plans, funding and available supports.
- Assist participants to exercise choice and control over their services.
- Develop and maintain participant service agreements.
- Coordinate and connect participants with appropriate service providers and community resources.
- Liaise with participants, families, support providers, allied health professionals and the NDIA/NDIS.
- Assist participants with NDIS plan reviews, reassessments and changes in circumstances.
- Monitor supports and identify opportunities to improve participant outcomes.
- Advocate for participant rights, preferences and goals.
- Identify and resolve barriers affecting the delivery of supports.
- Maintain accurate, confidential and up-to-date participant records.
- Complete high-quality case notes, progress reports and review documentation.
- Ensure services and documentation comply with relevant NDIS requirements and organisational policies.
- Manage your caseload, appointments, communication and follow-ups independently.
About You
We are looking for someone who is experienced, organised, reliable, and genuinely passionate about supporting people with disabilities.
Requirements:
-Demonstrated experience in NDIS Support Coordination.
-Strong understanding of the NDIS and Support Coordination processes.
-Knowledge of NDIS legislation, participant rights, and relevant NDIS Practice Standards.
-Experience independently managing an NDIS participant caseload.
-Excellent written and verbal communication skills.
-Strong organisational and time-management skills.
-High attention to detail and strong documentation skills.
-Ability to work independently in a work-from-home environment.
-Current NDIS Worker Screening Check.
-Current Public Liability Insurance.
-Current Professional Indemnity Insurance.
-Current ABN
- Current driver's licence and reliable vehicle, where face-to-face participant meetings are required.
- Current Police Check and Working with Children Check.
- Flexible Availibility
Desirable:
-Relevant qualification in Disability, Community Services, Social Work, Mental Health, Case Management or a related field.
-Experience supporting participants with complex needs.
-Experience with NDIS plan reviews, reassessments and funding changes.
-Experience working with SIL, SDA, allied health and other NDIS-funded supports.
-Knowledge of Melbourne disability and community services.
Why Join Nusol?
At Nusol, we believe great support coordination starts with listening, understanding and putting the participants at the centre of every decision.
We offer:
-Flexible working hours
-Work-from-home flexibility
-Ongoing participant referrals and opportunities to build your caseload
-A supportive and collaborative team
-Professional autonomy
-A meaningful role where you can make a genuine difference to participant outcomes
If you are an experienced NDIS Support Coordinator looking for flexibility, ongoing referrals, and a supportive working environment, we would love to hear from you. Join the Nusol team and help NDIS participants achieve greater choice, independence, and control over their lives.
Please submit your resume and a brief cover letter outlining your support coordination experience, availability, and relevant NDIS experience.
Work Location: Hybrid remote in Brighton VIC 3186
