Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.
Purpose
As a Hospitality Executive – All-Rounder, you will play a key role in delivering a premium workplace experience across concierge and hospitality services. Supporting tenants, guests and clients, you will create a welcoming environment through exceptional customer service, seamless food & beverage delivery and proactive front-of-house support, ensuring every interaction reflects the standards of a 5-star hospitality experience
Primary Responsibilities
- Deliver a professional and welcoming front-of-house experience for tenants, guests and visitors
- Provide food & beverage service across meeting rooms, events and hospitality spaces
- Set up and maintain conference rooms, kitchenettes and lounge areas to premium presentation standards
- Assist with concierge services including building enquiries, workspace support, deliveries and tenant requests
- Proactively engage with tenants and visitors throughout the lobby and workplace precinct
- Coordinate catering requests and support tenant activations, meetings and events
- Respond to feedback, anticipate guest needs and resolve issues promptly and professionally
- Support daily operational, administrative and stock management tasks while contributing to a positive team culture and exceptional workplace experience
Skills and Experience
- Previous experience in hospitality, concierge, customer service or premium workplace environments
- Strong food & beverage service background with experience in conference, events or lounge-style service highly regarded
- Passion for delivering exceptional customer experiences and creating meaningful interactions
- Professional communication skills with the ability to build positive relationships with tenants, guests and stakeholders
- Well-presented, proactive and adaptable with the ability to work across multiple service areas
- Ability to thrive in a fast-paced environment while maintaining high attention to detail and service standards
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
